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Settings and activity

10 results found

  1. Ability to add all three parties on warm transfers prior to release as an option rather than toggling to consult between parties.

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jennifer shared this idea  · 

  2. Ability to Duplicate User Groups-Copy Members from Existing to Create a New User Group

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jennifer shared this idea  · 

  3. On User page, show what Call Groups the user is a member of

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    78 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. To be able to opt out of a Voicemail to another extension

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  6. Dial by Name directory by site

    28 votes

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    3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    This feature is available. To learn more on how to implement, refer to this Knowledge Base article: Configuring the Dial-by-Name Directory in the RingCentral Admin Portal

  7. Add Defender firewall rules to the MSI version of RC App

    13 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  8. Call queue groups should also be visible on the HUD

    79 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  9. Make a way to see what queues the agents are in from the service portal

    5 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  10. Data that shows time and date of call refusals in Analytics, Performance report

    24 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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