Settings and activity

10 results found

1. Ability to add all three parties on warm transfers prior to release as an option rather than toggling to consult between parties.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jennifer shared this idea  ·  Aug 12, 2021

2. Ability to Duplicate User Groups-Copy Members from Existing to Create a New User Group

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jennifer shared this idea  ·  Nov 17, 2022

3. On User page, show what Call Groups the user is a member of

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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4. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

   78 votes

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   Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. To be able to opt out of a Voicemail to another extension

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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6. Dial by Name directory by site

   28 votes

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   3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This feature is available. To learn more on how to implement, refer to this Knowledge Base article: Configuring the Dial-by-Name Directory in the RingCentral Admin Portal

7. Add Defender firewall rules to the MSI version of RC App

   13 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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8. Call queue groups should also be visible on the HUD

   77 votes

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   Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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9. Make a way to see what queues the agents are in from the service portal

   5 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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10. Data that shows time and date of call refusals in Analytics, Performance report

    24 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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