← RingCentral Ideas

Settings and activity

10 results found

  1. Ability to add all three parties on warm transfers prior to release as an option rather than toggling to consult between parties.

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Jennifer shared this idea  · 

  2. Ability to Duplicate User Groups-Copy Members from Existing to Create a New User Group

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jennifer shared this idea  · 

  3. On User page, show what Call Groups the user is a member of

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  4. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    76 votes
    Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  5. To be able to opt out of a Voicemail to another extension

    12 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  6. Dial by Name directory by site

    28 votes
    3 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    This feature is available. To learn more on how to implement, refer to this Knowledge Base article: Configuring the Dial-by-Name Directory in the RingCentral Admin Portal

  7. Add Defender firewall rules to the MSI version of RC App

    13 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  8. Call queue groups should also be visible on the HUD

    73 votes
    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?

  9. Make a way to see what queues the agents are in from the service portal

    5 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

  10. Data that shows time and date of call refusals in Analytics, Performance report

    21 votes
    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?