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Settings and activity

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  1. Text message queue

    11 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Danae supported this idea  · 

  2. Allow all extensions to send SMS from main Company extension

    211 votes

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    Under Review  ·  51 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Danae supported this idea  · 

  3. Administrator be able to see all users text messages

    47 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Danae supported this idea  · 

  4. notifications for outbound text messages

    13 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Danae commented  · 

    Having a trail of the outgoing as well as incoming is imperative for a trail of communications. This is especially important as there is no way to pull a report that itemizes the details of SMS messages, and the list of message numbers isn't helpful at all for recording the complete SMS thread in CRMs and client files.

    Danae supported this idea  · 

  5. Position in Queue, Estimated wait time, and Call queue caller call back feature

    220 votes

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    Future Consideration  ·  37 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Danae commented  · 

    When callers find themselves in a call queue with extended wait times, it would be nice to have them press a # and request a call back, instead of holding... showing them that we respect their time but still want to handle their call.