Settings and activity
5 results found
-
11 votes
Danae
supported this idea
·
-
1,240 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.
Thank you!
Danae
supported this idea
·
-
48 votesDanae
supported this idea
·
-
13 votes
An error occurred while saving the comment Danae
supported this idea
·
-
225 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
An error occurred while saving the comment Danae
commented
When callers find themselves in a call queue with extended wait times, it would be nice to have them press a # and request a call back, instead of holding... showing them that we respect their time but still want to handle their call.
Having a trail of the outgoing as well as incoming is imperative for a trail of communications. This is especially important as there is no way to pull a report that itemizes the details of SMS messages, and the list of message numbers isn't helpful at all for recording the complete SMS thread in CRMs and client files.