Settings and activity
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Danae
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1,444 votesDanae
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An error occurred while saving the comment Danae
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231 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
An error occurred while saving the comment Danae
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When callers find themselves in a call queue with extended wait times, it would be nice to have them press a # and request a call back, instead of holding... showing them that we respect their time but still want to handle their call.
Having a trail of the outgoing as well as incoming is imperative for a trail of communications. This is especially important as there is no way to pull a report that itemizes the details of SMS messages, and the list of message numbers isn't helpful at all for recording the complete SMS thread in CRMs and client files.