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12 results found

  1. Disconnect call queue call when no call queue member is available

    16 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Steve supported this idea  · 

  2. Call queues can route differently when no agents signed in

    4 votes

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    1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Steve commented  · 

    Can't believe we have to ask for this - seems like common sense to have an alternate option when there are no queue members available, other than just "Wait"...

    Steve supported this idea  · 

  3. Call Queue Advance without wait timer when all agents unavailable

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Steve supported this idea  · 

  4. Provide ability to assign role to Limited Extension

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Steve shared this idea  · 

  5. Can't obtain CDR reports on toll free numbers that have been CCRN'd

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Steve supported this idea  · 
    Steve shared this idea  · 

  6. Forward should be one of the "default" softkeys on Polycom VVX phones

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Steve shared this idea  · 

  7. Fax without voicemail

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  8. Change the default soft keys on Polycom phone when provisioning the phone.

    20 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  9. Transfer out of Voicemail

    18 votes

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    Planned  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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  10. Play announcement "press 1" on call Queue

    36 votes

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    Needs More Information  ·  13 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. Incoming Call Announcement - Press 1 - Disable for Queues

    63 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Admin →
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  12. Turn Off Alert For Emergency services may be limited or unavailable when pressing the dial pad

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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