Settings and activity

35 results found

1. Hubspot embedded agent

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   Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Dec 1, 2025

2. allow ordering of audio files in single play audio

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   New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Nov 14, 2025

3. send voicemail webhook

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Nov 14, 2025

4. record call on transfer

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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   Mitchell shared this idea  ·  Nov 3, 2025

5. Restrict changes to Queue SLA settings

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mitchell shared this idea  ·  Aug 26, 2025

6. Extension dialing between CX and EX

   126 votes

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   Future Consideration  ·  23 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Aug 26, 2025

7. RingCX for servicenow

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   Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Mitchell shared this idea  ·  Aug 6, 2025

8. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

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   Planned  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Jul 28, 2025

9. RCX Fields

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   New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Apr 14, 2025

10. RingCX Alerts Enhanced Functionality

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    Future Consideration  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mitchell supported this idea  ·  Mar 19, 2025

11. RCX Priority Q Event, Transfer Call to REX BTN+EXT

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Feb 14, 2025

12. Adding New Int'l Site

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Jul 8, 2020

13. Changes to Extension List/Report

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Jul 24, 2020

14. Different location for search query results (dialed digits match) in RC for Google

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Jul 24, 2020

15. Modify Company phone number Site assignment

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Jul 24, 2020

16. Billing Approvals

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Jul 24, 2020

17. Call Log - Detailed view to show all the available pages (and the end page) on the bottom right of the page

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Mitchell commented  ·  Jul 8, 2020  ·  Edit…  ·  Delete…

    The request is for buttons in the Call Log to quickly jump to the first or last page of the report in ServiceWeb.

    Save Submitting...

18. API for Data feed for CQ data

    1 vote

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Mar 30, 2021

19. Custom Notification Email: Support Website label to be "Support Website" instead of "Website"

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Feb 12, 2021

20. Selective CallerID

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Feb 18, 2021