Settings and activity

45 results found

1. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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   67 votes

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   3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

   In design

   Mitchell Malilay supported this idea  ·  Feb 26, 2026

2. Allow AIR to be an option for an incoming call queue group.

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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   Mitchell Malilay supported this idea  ·  Feb 19, 2026

3. Microsoft Office 365 Government - GCC High

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mitchell Malilay supported this idea  ·  Jan 28, 2026

4. Admins to be able to delete call recordings within RingCX

   18 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Mitchell Malilay supported this idea  ·  Jan 28, 2026

5. Agent Script/Custom Field Recording Delivery

   34 votes

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   Under Review  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mitchell Malilay supported this idea  ·  Jan 28, 2026

6. Wrap Time / After Contact Work

   136 votes

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   Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mitchell Malilay supported this idea  ·  Jan 13, 2026

7. RingCX Transition Requeue Permissions from Agent to Queue Level

   14 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mitchell Malilay supported this idea  ·  Dec 31, 2025

8. Setting to enable dashboards/embed in agents view

   6 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mitchell Malilay supported this idea  ·  Dec 17, 2025

9. Restrict Recording URLs in Reports via Admin Roles

   86 votes

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   New  ·  15 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mitchell Malilay supported this idea  ·  Dec 11, 2025

10. Add a Holiday event on RingCX queues

    4 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mitchell Malilay supported this idea  ·  Dec 10, 2025

11. Hubspot embedded agent

    4 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Mitchell Malilay supported this idea  ·  Dec 1, 2025

12. allow ordering of audio files in single play audio

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    New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Mitchell Malilay supported this idea  ·  Nov 14, 2025

13. send voicemail webhook

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    New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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    Mitchell Malilay supported this idea  ·  Nov 14, 2025

14. record call on transfer

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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    Mitchell Malilay shared this idea  ·  Nov 3, 2025

15. Restrict changes to Queue SLA settings

    5 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mitchell Malilay shared this idea  ·  Aug 26, 2025

16. Extension dialing between CX and EX

    143 votes

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    Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mitchell Malilay supported this idea  ·  Aug 26, 2025

17. RingCX for servicenow

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    Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Mitchell Malilay shared this idea  ·  Aug 6, 2025

18. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    127 votes

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    Planned  ·  35 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mitchell Malilay supported this idea  ·  Jul 28, 2025

19. RCX Fields

    4 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Mitchell Malilay supported this idea  ·  Apr 14, 2025

20. RingCX Alerts Enhanced Functionality

    7 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mitchell Malilay supported this idea  ·  Mar 19, 2025