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← RingCentral Ideas

Settings and activity

7 results found

  1. call queue simultaneous "Route calls to members"

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dave supported this idea  · 

  2. Outbound Caller ID Limitations

    32 votes

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    New  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Dave supported this idea  · 

  3. Visibility of missed calls from call queue on the RingCentral app

    50 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Dave commented  · 

    Simultaneous ring has an overflow pickup group. Show the missed calls from the pickup group in a unified missed calls.

    Dave supported this idea  · 

  4. Enable Admin to turn off ability for users to delete texts and messages

    11 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Dave shared this idea  · 

  5. Ability to retrieve call recording even if the call was transferred to an external number

    21 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Report to identify how many unique callers were answered or missed in a day.

    8 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  7. Adjust how missed calls are categorized for group calls

    480 votes

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    61 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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