Settings and activity

5 results found

1. Visibility of missed calls from call queue on the RingCentral app

   33 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Dave commented  ·  Apr 9, 2024  ·  Edit…  ·  Delete…

   Simultaneous ring has an overflow pickup group. Show the missed calls from the pickup group in a unified missed calls.

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   Dave supported this idea  ·  Apr 9, 2024

2. Enable Admin to turn off ability for users to delete texts and messages

   10 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Dave shared this idea  ·  Nov 9, 2020

3. Ability to retrieve call recording even if the call was transferred to an external number

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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4. Report to identify how many unique callers were answered or missed in a day.

   8 votes

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   Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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5. Adjust how missed calls are categorized for group calls

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   59 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status