Settings and activity

8 results found

1. Turn off Call Queue incoming call notification

   7 votes

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   1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Dave commented  ·  May 26, 2026  ·  Edit…  ·  Delete…

   2 things: 1. Once notified of an incoming call, we want to mute the continuous ringing sound. 2. We want to mute the cell phone app when an incoming calls comes in and allow the desktop app to keep ringing.

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   Dave supported this idea  ·  May 26, 2026

2. call queue simultaneous "Route calls to members"

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Dave supported this idea  ·  Mar 17, 2025

3. Outbound Caller ID Limitations

   35 votes

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   New  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Dave supported this idea  ·  Mar 11, 2025

4. Visibility of missed calls from call queue on the RingCentral app

   64 votes

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   Under Review  ·  16 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Dave commented  ·  Apr 9, 2024  ·  Edit…  ·  Delete…

   Simultaneous ring has an overflow pickup group. Show the missed calls from the pickup group in a unified missed calls.

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   Dave supported this idea  ·  Apr 9, 2024

5. Enable Admin to turn off ability for users to delete texts and messages

   11 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Dave shared this idea  ·  Nov 9, 2020

6. Ability to retrieve call recording even if the call was transferred to an external number

   23 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Report to identify how many unique callers were answered or missed in a day.

   8 votes

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   Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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8. Adjust how missed calls are categorized for group calls

   484 votes

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   61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status