← RingCentral Ideas

Settings and activity

13 results found

  1. Personal Connection data log extract

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Will shared this idea  · 

  2. IN PC your data does not include Agent Name and ID for all dispositions or classification

    1 vote
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Will shared this idea  · 

  3. On all UI screens make them expand as the available real estate expands.

    1 vote
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Will shared this idea  · 

  4. Dialer (PC) removal of records without deactivating an entire list

    1 vote
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Will shared this idea  · 

  5. Admin Portal - User List Messages sort does not sort by largest number it sorts by the first digit

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Will shared this idea  · 

  6. Contact Center - Add recordings to a skill without RING Engineering engagement

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Will shared this idea  · 

  7. Error message needs to inform error reason for cannot disable user

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Will shared this idea  · 

  8. Allow disabling inbound Faxing by DID

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Will shared this idea  · 

  9. Login Hour Report

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Per-user outbound caller ID list customization and search feature.

    46 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    284 votes
    Planned  ·  93 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    An error occurred while saving the comment
    Will commented  · 

    We have many doctors associated to one outbound fax number. The TO Field in the coversheet used the same doctors name no matter which contact we select. The fax still goes to the correct number but the practice will no longer accept our faxes because they have to disregard the coverpage TO and read the fax to find the correct doctor to route the fax.

  12. Ability to turn off call quality survey for agents.

    40 votes
    8 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded
    Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.

  13. Ability to Download Qos Reports

    73 votes
    Future Consideration  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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