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40 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls. -
73 votes
We have many doctors associated to one outbound fax number. The TO Field in the coversheet used the same doctors name no matter which contact we select. The fax still goes to the correct number but the practice will no longer accept our faxes because they have to disregard the coverpage TO and read the fax to find the correct doctor to route the fax.