← RingCentral Ideas

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6 results found

  1. Transfer/Forward call (pre-call control) to multiple folks simultaneously

    2 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Brandon shared this idea  · 

  2. Add ExtensionId to message-store phone number objects

    1 vote
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Brandon shared this idea  · 

  3. Call Queue - Disable Email Notification when User is Added to a queue

    14 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Brandon shared this idea  · 

  4. Shared SMS were multiple users can receive and send SMS on specific number

    729 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  5. notifications for outbound text messages

    10 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  6. Do not disconnect all callers when organizer leaves conference call

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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