Settings and activity

16 results found

1. I need to set the maximum number of callers in a queue to 2

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Casey shared this idea  ·  Jul 1, 2023

2. 3rd party multi factor authenticator

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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3. toggle switch for queue hours

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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4. Manual Call Queue Time Schedule Override

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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5. Shared SMS were multiple users can receive and send SMS on specific number

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   116 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

   
   

   Planned for Q2 2024.

6. SMS option in IVR

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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7. SMS Autoreply but on IVR Level

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Call Queue Position

   49 votes

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   Future Consideration  ·  8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Casey commented  ·  Mar 8, 2022  ·  Edit…  ·  Delete…

   We converted our telephone systems from 2 line hunt group over to a call queue with four Users. Only 2 of the 4 queue members are on shift at any time. A maximum of 2 queue callers can be accommodated simultaneously. Ever.We would like to have an option to set the "maximum number of callers allowed in queue" as 2 rather than 5.ThanksThis was merged into an idea that isn't the same... I need a to limit the queue to 2 callers. The minimum possible is 5. Not sure why this can't be customized, it is just a variable no?

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9. Reduce prompt played to 1 time in general IVR setting before its transferred to an extension

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Allow users to limit the numbers of times the IVR repeats before using call handling.

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Enhance IVR configuration to customize timeout conditions including how many times to repeat announcement

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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12. Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...

    52 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. IVR change default greeting being played 3 times

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Holiday/Night Button

    77 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. Call Queue Hold Time Routing

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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16. Send unanswered call in queue to IVR instead of VM

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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