← RingCentral Ideas

Settings and activity

16 results found

  1. I need to set the maximum number of callers in a queue to 2

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Casey shared this idea  · 

  2. 3rd party multi factor authenticator

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. toggle switch for queue hours

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  4. Manual Call Queue Time Schedule Override

    10 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  5. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  6. SMS option in IVR

    5 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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  7. SMS Autoreply but on IVR Level

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Position in Queue, Estimated wait time, and Call queue caller call back feature

    212 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    An error occurred while saving the comment
    Casey commented  · 

    We converted our telephone systems from 2 line hunt group over to a call queue with four Users. Only 2 of the 4 queue members are on shift at any time. A maximum of 2 queue callers can be accommodated simultaneously. Ever.We would like to have an option to set the "maximum number of callers allowed in queue" as 2 rather than 5.ThanksThis was merged into an idea that isn't the same... I need a to limit the queue to 2 callers. The minimum possible is 5. Not sure why this can't be customized, it is just a variable no?

  9. Reduce prompt played to 1 time in general IVR setting before its transferred to an extension

    16 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Allow users to limit the numbers of times the IVR repeats before using call handling.

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Enhance IVR configuration to customize timeout conditions including how many times to repeat announcement

    21 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  12. Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...

    53 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  13. IVR change default greeting being played 3 times

    28 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Holiday/Night Button

    83 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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  15. Call Queue Hold Time Routing

    10 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  16. Send unanswered call in queue to IVR instead of VM

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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