toggle switch for queue hours
We currently use a bypass rule for when we are closed for a holiday so that we can have a "closed for the holiday" message. In addition to adding the dates/times in the bypass rule for the holiday I also have to go into each queue we have (6 of them) and change the hours to correspond with the bypass rule. If I don't then someone calling in will hear that we are closed but then when selecting from the options menu for a department, it will ring and ring if I don't set the hours of each queue to mimic that of the bypass rule so the call can go straight to VM. It would be awesome to have the option of a toggle switch in the bypass rule that copied the hours of the bypass rule to all of the queues and automatically switch back to what the hours were before the date/time that is set in the bypass rule. Something that would require less user interaction and test my memory skills in remembering to set the times back to normal hours.
Danielle
shared this idea
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Travis
commented
Adding the ability to simply "turn the call center off" in the event of an emergency (i.e. fire drill, evacuation of premises, etc.) would be extremely beneficial. In the current state, should anything happen, I would assume changing the hours of operation would prevent calls from coming in but this has proved incorrect and our stats have suffered as a result.