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51 results found

  1. Abandoned Call Tracking Feature

    57 votes

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    6 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  2. Need option to schedule reports in Business Analytics with PDF

    78 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    669 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  4. Inbound calls that go to a Group shouldn't count as as multiple calls.

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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  5. Filter Users By Site in Analytics Performance Report

    5 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  6. Performance report align with user call logs

    96 votes

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    Under Review  ·  11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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  7. Have a report which shows all uses who have a divert on their phone

    33 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  8. Call should not be detected as missed if it was answered elsewhere

    65 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  9. Ability to see Forwarded Calls in Performance Reports

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  10. Custom Role - Phone Number Breakout

    14 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Admin →
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  11. Report that will show which prompt is selected from the IVR

    19 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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  12. Hi, Could we have an option to download the Business Analytics reports in a pdf and excel format the same as the Performance reports?

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  13. Add Call Parking feature on 3rd party assited provisioned phones

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  14. Allow Admins to Log in as any User

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. Centralised Contact List OR Telephone Directory that can be shared with all-users of the company

    55 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. Please add the ability to have multiple group managers for a usergroup.

    31 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. more granular work hours schedule

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Ability to have a route option to an IVR if a member of a call queue is busy or is set to DND.

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Notes section for general settings, IVRs, call queues, individual extensions

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Add Person to multiple Call Que in once

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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