Settings and activity

41 results found

1. completely separate the RC Deployment Tool from the App

   2 votes

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Oct 29, 2025

2. To be able to add an external number in the call queue

   9 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Oct 28, 2025

3. Streaming Music / Message on Hold

   84 votes

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   Under Review  ·  17 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Oct 28, 2025

4. Site specific directory, Hide the company directory from specific users only

   98 votes

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   7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica H. (Admin, RingCentral) responded
   Ben supported this idea  ·  Oct 28, 2025

5. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

   39 votes

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   New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Oct 28, 2025

6. Audit Trail Enhancements

   269 votes

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   71 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   
   

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

   Ben supported this idea  ·  Oct 28, 2025

7. Support for SSO across multiple Entra ID tenants.

   120 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Oct 28, 2025

8. Incoming Call Announcement - Press 1 - Disable for Queues

   65 votes

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   Under Review  ·  12 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Oct 28, 2025

9. Performance Report - Calls KPI by site

   1 vote

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Ben shared this idea  ·  Oct 23, 2025

10. Missed calls to queue showing up as "Answered Elsewhere"

    47 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Oct 23, 2025

11. Abandoned Call Tracking Feature

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    52 votes

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    6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Oct 23, 2025

12. Need option to schedule reports in Business Analytics with PDF

    77 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Oct 23, 2025

13. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    659 votes

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    Future Consideration  ·  104 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Oct 23, 2025

14. Inbound calls that go to a Group shouldn't count as as multiple calls.

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Oct 23, 2025

15. Filter Users By Site in Analytics Performance Report

    5 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Oct 23, 2025

16. Performance report align with user call logs

    93 votes

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    Under Review  ·  11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Oct 23, 2025

17. Have a report which shows all uses who have a divert on their phone

    33 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Oct 23, 2025

18. Call should not be detected as missed if it was answered elsewhere

    63 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Oct 23, 2025

19. Ability to see Forwarded Calls in Performance Reports

    12 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Oct 23, 2025

20. Custom Role - Phone Number Breakout

    13 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Oct 23, 2025