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33 results found

  1. Performance Report - Calls KPI by site

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  2. Missed calls to queue showing up as "Answered Elsewhere"

    47 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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  3. Abandoned Call Tracking Feature

    50 votes

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    5 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  4. Need option to schedule reports in Business Analytics with PDF

    77 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    649 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  6. Inbound calls that go to a Group shouldn't count as as multiple calls.

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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  7. Filter Users By Site in Analytics Performance Report

    5 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  8. Performance report align with user call logs

    91 votes

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    New  ·  10 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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  9. Have a report which shows all uses who have a divert on their phone

    33 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  10. Call should not be detected as missed if it was answered elsewhere

    61 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  11. Ability to see Forwarded Calls in Performance Reports

    12 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  12. Custom Role - Phone Number Breakout

    10 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Admin →
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  13. Report that will show which prompt is selected from the IVR

    11 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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  14. Hi, Could we have an option to download the Business Analytics reports in a pdf and excel format the same as the Performance reports?

    15 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  15. Add Call Parking feature on 3rd party assited provisioned phones

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  16. Allow Admins to Log in as any User

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. Centralised Contact List OR Telephone Directory that can be shared with all-users of the company

    53 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Please add the ability to have multiple group managers for a usergroup.

    30 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. more granular work hours schedule

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Ability to have a route option to an IVR if a member of a call queue is busy or is set to DND.

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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