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51 results found

  1. Allow "Call Queue" numbers to be enforced in Caller ID Restriction settings

    21 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ben supported this idea  · 

  2. Implement Update Scheduling and Notification Options for RingCentral Desktop App

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Ben commented  · 

    this is a must. Currently the update mechanism is very basic.

    Ben supported this idea  · 

  3. Separate ring for Desktop app and Mobile app

    218 votes

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    36 comments  ·  Phone & Messaging » Application  ·  Admin →
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  4. Missed Call behavior in Call Queues using Simultaneous Ring

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  5. Tenant-wide option to disable all activation and account notification emails

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Having an option to display the source call queue

    5 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  7. Give option to turn off notifications for adding members to a call queue.

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  8. increase maximum wait time in queue to 30 minutes

    21 votes

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    New  ·  18 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Ben commented  · 

    RingCentral support have the ability to toggle on the option to allow max wait time of up to 60 minutes. We currently have this on our tenant.

  9. RingCentral App: Can features be customized?

    14 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Ben commented  · 

    Another vote for this. In an enterprise environment we need to be able to toggle on and off features as needed to have a consistent experience for the user base. We should be able to toggle off sections that we do not and will never use.

    Ben supported this idea  · 

  10. Allow Administrator to disable "Auto-answer call" feature

    117 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ben supported this idea  · 

  11. Support for SSO across multiple Entra ID tenants.

    134 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ben commented  · 

    We also have this issue. Our current work around is to sync other Office365 user to our primary tenant. Those users can then be on-boarded to RingCentral vis SSO.

    This may not work for everyone.

    Ben supported this idea  · 

  12. Incoming Call Announcement - Press 1 - Disable for Queues

    76 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ben commented  · 

    What were the dev smoking?? If anyone needs this. Put in the setting but don't make it default!

    You don't go changing how something works for years without informing users. Also when you manage hundreds of users and there is no global way to toggle it off for all users.

    RC support also have no clue on how to turn off this feature.

    This is not something you expect from a company the size of RingCentral.

    Ben supported this idea  · 

  13. completely separate the RC Deployment Tool from the App

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  14. To be able to add an external number in the call queue

    12 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  15. Streaming Music / Message on Hold

    86 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  16. Site specific directory, Hide the company directory from specific users only

    98 votes

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    7 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

    65 votes

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    New  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  18. Audit Trail Enhancements

    280 votes

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    73 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Ben supported this idea  · 

  19. Performance Report - Calls KPI by site

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  20. Missed calls to queue showing up as "Answered Elsewhere"

    47 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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