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← RingCentral Ideas

Settings and activity

49 results found

  1. Connect RingSense to RingCX admin console for Supervisor management

    7 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Katherine supported this idea  · 

  2. Assign managers to agents in bulk

    9 votes

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    2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Katherine supported this idea  · 

  3. sound reminder that a call is on hold

    21 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine supported this idea  · 

  4. Allow for both selected and fillable fields for status to be visable in the Bridge OC

    1 vote

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine shared this idea  · 

  5. Add additional Admin roles to Bridge OC

    2 votes

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    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Katherine shared this idea  · 

  6. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    668 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  7. To have the ability to have no Voice Mail on a call Queue line

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    46 votes

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    Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  9. Add an audio tone for calls being transferred

    134 votes

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    Planned  ·  28 comments  ·  Phone & Messaging  ·  Admin →
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