Settings and activity

63 results found

1. WCAG (Web Content Accessibility Guidelines)

   39 votes

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   Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ali Touil supported this idea  ·  Nov 5, 2024

2. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

   58 votes

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   6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Ali Touil supported this idea  ·  Nov 5, 2024

3. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

   24 votes

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   Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Ali Touil supported this idea  ·  Nov 5, 2024

4. Enhance Agent States

   67 votes

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   Implemented  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ali Touil supported this idea  ·  Nov 5, 2024

5. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

   114 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ali Touil supported this idea  ·  Nov 5, 2024

6. Call controls for RingCX calls with desk phone pairing

   61 votes

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   Planned  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ali Touil supported this idea  ·  Nov 5, 2024

7. dashboards data refresh time

   69 votes

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   Planned  ·  6 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ali Touil supported this idea  ·  Nov 5, 2024

8. Sync RingCentral Desktop Application With RingCX

   325 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ali Touil supported this idea  ·  Nov 5, 2024

9. RCX - Toggle for "Admin" and "Analytics" tile visibility on the RCX "Welcome" page

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   13 votes

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   Under Review  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Ali Touil supported this idea  ·  Nov 5, 2024

10. Position in Queue Announcement

    52 votes

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    Implemented  ·  7 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ali Touil commented  ·  Oct 8, 2024  ·  Edit…  ·  Delete…

    Must needed feature

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    Ali Touil supported this idea  ·  Oct 8, 2024

11. Simultaneous Ring for Cloud profile - RingCX

    26 votes

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    Under Review  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Ali Touil supported this idea  ·  Oct 8, 2024

12. Auto answer management options separately for inbound and outbound calling

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    52 votes

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    Future Consideration  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ali Touil supported this idea  ·  Oct 2, 2024

13. Percent calculation with filters - Business Analytics

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    23 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ali Touil supported this idea  ·  Jul 8, 2024

14. In-Queue-Callback Number Restriction To Prevent Misuse

    29 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Ali Touil supported this idea  ·  Jul 3, 2024

15. Presence sync bidirectional visual delay

    34 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Ali Touil shared this idea  ·  Jul 1, 2024

16. Automatic bidirectional message translation in RingEX based on a users regional settings

    21 votes

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    New  ·  4 comments  ·  Events & Video » Accessibility  ·  Delete…  ·  Admin →
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    Ali Touil supported this idea  ·  Jun 13, 2024

17. Call Queue custom role

    20 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Ability to add number or coworker in ring settings of user template

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. CC - prebuilt report - ability to resize columns

    15 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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20. RingCentral native attendant

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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