← RingCentral Ideas

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29 results found

  1. Enhance Agent States

    48 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Galina Eshtykova supported this idea  · 

  2. receive 2 calls

    11 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Galina Eshtykova supported this idea  · 

  3. dashboards data refresh time

    55 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Galina Eshtykova supported this idea  · 

  4. Percent calculation with filters - Business Analytics

    22 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Galina Eshtykova shared this idea  · 

  5. Analytics - ability to add calls routed to message only extension or announcement only extension.

    35 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Galina Eshtykova commented  · 

    Customer is comparing two following cases:
    1) (announcement during the lunch time) => when the call arriving at the lunch time for example, this call is considered as Abandoned. So the report shows only one line (image 1);
    2) (overlowed call queue during the lunch time) => in this case the report shows multiple lines and the customer should click on the line to see more details.
    So, the customer is asking why these two cases do not display data in the same way. This is an issue for the customer as they are unable to differentiate between calls ending up with an announcement and those that overflow in the queue.
    Customer is seeking to differentiate calls ending up with a CQ and those with an announcement.

    !!!Both calls are tagged as Abandonned in Analytics!!!

    Galina Eshtykova supported this idea  · 

  6. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Galina Eshtykova supported this idea  · 

  7. Call Queue custom role

    19 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. RingCentral native attendant

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  9. Composability - Fax

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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