Settings and activity
32 results found
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9 votes
Galina
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16 votesGalina
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39 votes
Agents can chat with their team mates and colleagues with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.
https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/
Galina
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62 votesGalina
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11 votes
Thank you for sharing your request regarding the ability to receive multiple calls simultaneously in the RingCX platform. To better understand your needs and explore potential solutions, could you provide more details about the specific business scenario?
For instance:
- Are you looking for agents to handle multiple calls simultaneously?
- If so, could you elaborate on why this is needed and how it aligns with your workflow?
- Are there particular use cases or challenges you’re trying to address with this feature?
Your input will help us gain clarity and ensure that we can address your requirements effectively.
Galina
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62 votesGalina
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23 votesGalina
shared this idea
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38 votes
An error occurred while saving the comment Galina
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110 votesGalina
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19 votes
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17 votes
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18 votes
Customer is comparing two following cases:
1) (announcement during the lunch time) => when the call arriving at the lunch time for example, this call is considered as Abandoned. So the report shows only one line (image 1);
2) (overlowed call queue during the lunch time) => in this case the report shows multiple lines and the customer should click on the line to see more details.
So, the customer is asking why these two cases do not display data in the same way. This is an issue for the customer as they are unable to differentiate between calls ending up with an announcement and those that overflow in the queue.
Customer is seeking to differentiate calls ending up with a CQ and those with an announcement.
!!!Both calls are tagged as Abandonned in Analytics!!!