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4 votes
Galina
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9 votesGalina
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197 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
An error occurred while saving the comment Galina
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16 votesGalina
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32 votesGalina
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20 votesGalina
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47 votesGalina
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20 votesGalina
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37 votesGalina
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10 votesGalina
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7 votesGalina
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15 votesGalina
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35 votes
This will be addressed as a part of the Single Pane of Glass initiative.
Galina
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40 votesGalina
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10 votesGalina
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11 votesGalina
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47 votesGalina
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18 votesGalina
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35 votes
An error occurred while saving the comment Galina
commented
Customer is comparing two following cases:
1) (announcement during the lunch time) => when the call arriving at the lunch time for example, this call is considered as Abandoned. So the report shows only one line (image 1);
2) (overlowed call queue during the lunch time) => in this case the report shows multiple lines and the customer should click on the line to see more details.
So, the customer is asking why these two cases do not display data in the same way. This is an issue for the customer as they are unable to differentiate between calls ending up with an announcement and those that overflow in the queue.
Customer is seeking to differentiate calls ending up with a CQ and those with an announcement.!!!Both calls are tagged as Abandonned in Analytics!!!
Galina
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107 votesGalina
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We have a customer who is also seeking more information within the Audit trail regarding changes in Presence Sync statuses (MS Teams EA). Here is a JIRA ticket that unfortunately has no solution at the moment.
The customer is honestly hoping to see more details within the audit trail.