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32 results found

  1. Cancelling a requeued call

    31 votes

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    Under Review  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Galina supported this idea  · 

  2. AI summaries language dependencies

    2 votes

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    New  ·  0 comments  ·  RingCX » AI quality management  ·  Admin →
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    Galina supported this idea  · 

  3. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    104 votes

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    Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Galina supported this idea  · 

  4. Removing "change the status of an agent" without their consent

    11 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Galina supported this idea  · 

  5. call offers for the longest wait time

    202 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Galina supported this idea  · 

  6. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

    43 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Galina supported this idea  · 

  7. hashtag # in RCX (IVRs and queue events)

    43 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Galina supported this idea  · 

  8. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    58 votes

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    3 comments  ·  RingCX » Digital experience  ·  Admin →
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    Galina supported this idea  · 

  9. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

    30 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Galina supported this idea  · 

  10. Easier Contact Centre Management Solution

    13 votes

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    Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Galina supported this idea  · 

  11. Rooms Connector: Report on use and alert when all concurrent licenses are in-use

    20 votes

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    Under Review  ·  1 comment  ·  Events & Video » Rooms  ·  Admin →
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    Galina supported this idea  · 

  12. Reports for overflowed calls

    4 votes

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    Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Galina supported this idea  · 

  13. Performance Reports to Sync with Business Analytics Report

    23 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Galina supported this idea  · 

  14. Audit Trail Enhancements

    269 votes

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    71 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    An error occurred while saving the comment
    Galina commented  · 

    We have a customer who is also seeking more information within the Audit trail regarding changes in Presence Sync statuses (MS Teams EA). Here is a JIRA ticket that unfortunately has no solution at the moment.
    The customer is honestly hoping to see more details within the audit trail.

    Galina supported this idea  · 

  15. Adjustment - Cancel call transfer Label

    17 votes

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    Implemented  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Galina supported this idea  · 

  16. Auto answer management options separately for inbound and outbound calling

    51 votes

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    Future Consideration  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Galina supported this idea  · 

  17. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

    23 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Admin →
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    Galina supported this idea  · 

  18. Call Queue Wait Settings - max callers in queue

    21 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Galina supported this idea  · 

  19. Call Queue Wait Settings - wait time

    47 votes

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    New  ·  6 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Galina supported this idea  · 

  20. RCX - ability to unhold manually the call when requeue/transfer is cancelled

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Galina supported this idea  · 
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