← RingCentral Ideas

Settings and activity

11 results found

  1. Set Users Status on their behalf

    65 votes
    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Jon commented  · 

    Scenario: Primary user left for vacation and turned on DND via the APP. Secondary User comes in to cover for Primary User and cover phone calls only. Calls were not being received. ADMIN needs the ability to manage status on behalf of users via service.ringcentral.com

  2. Enable a true DND presence sync

    166 votes
    17 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

  3. Customize Email Notifications

    31 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Forwarding Voicemail to another user

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  5. System Notifications - Selectively Enable/Disable

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Modify From Address for Email Channels

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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  7. Notification Editor

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Grant users the ability to change call forwarding and availability states on behalf of other users

    32 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  9. Mute incoming call notifications while currently on a call

    567 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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  10. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    55 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. Control Calls Using a Desk Phone With the Desktop App

    27 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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