Settings and activity

167 results found

1. Disable Cross-Site Access Management by Default

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Mar 26, 2025

2. Live monitoring from RingCentral Admin portal of a extension/user.

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Mar 18, 2025

3. Feature Request – Persistent RingCX Session Across Page Reloads and Tabs

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Mar 12, 2025

4. Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Mar 11, 2025

5. Feature Request: Default Site Setup Templates

   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Feb 13, 2025

6. Request for Customizable Duration of Pop-Up Notifications in RingCentral App

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Feb 6, 2025

7. Defining "Other'" Category in RingCX Historical Reports and Historical Dashboards

   4 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jan 28, 2025

8. Shorten RingCX Historical Report Refresh Time Rate

   22 votes

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   Under Review  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jan 21, 2025

9. automatic call recording announcement per extensions or queue

   24 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jan 21, 2025

10. Sync RingCentral Desktop Application With RingCX

    329 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jan 15, 2025

11. Recover call recordings for past 90 days

    117 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jan 15, 2025

12. Automatically block calls if marked as spam

    21 votes

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    4 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jan 15, 2025

13. Spam Risk Caller ID to be removed

    269 votes

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    Under Review  ·  54 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jan 15, 2025

14. Stop Spam Calls

    23 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jan 15, 2025

15. RingCX Chrome App

    4 votes

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    Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jan 14, 2025

16. RingCX Alerts Enhanced Functionality

    7 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jan 9, 2025

17. CNAM feature for Canada

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    118 votes

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    Implemented  ·  23 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Dec 31, 2024

18. Feature Request: Report on Transferred Call Destinations in RingCX

    15 votes

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    Under Review  ·  5 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Dec 30, 2024

19. live transfer/warm transfer from a merged call

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Dec 27, 2024

20. Automatic Call Termination During Network Issues

    2 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Dec 18, 2024