Settings and activity

153 results found

1. RingCX Alerts Enhanced Functionality

   7 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jan 9, 2025

2. CNAM feature for Canada

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   111 votes

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   Implemented  ·  23 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Dec 31, 2024

3. Feature Request: Report on Transferred Call Destinations in RingCX

   13 votes

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   Under Review  ·  4 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Dec 30, 2024

4. live transfer/warm transfer from a merged call

   10 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Dec 27, 2024

5. Automatic Call Termination During Network Issues

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Dec 18, 2024

6. Adding Guam phone number

   7 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Dec 4, 2024

7. call recording using delegate

   4 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Dec 4, 2024

8. Name or number of the RingCX user should show as caller ID if they call RingEX internally

   22 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Dec 4, 2024

9. presence keys template for Polycom phones

   23 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Nov 25, 2024

10. Option to file carrier ticket for outbound CNAM complaints

    35 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Nov 21, 2024

11. plantronics

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Nov 14, 2024

12. Dashboard view modification

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    23 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Nov 13, 2024

13. Description: We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's e

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Nov 12, 2024

14. Hide/Minimize HUD screen

    7 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Nov 8, 2024

15. Ability to Disable RingCX button inside the Glip while keeping RingAgent

    8 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Nov 5, 2024

16. REQUEST KPI MADE FOR AVERAGE WAIT TIME FOR A CALL GROUP AND NUMBER OF CALLS ANSWERED WITHIN 30 SECONDS

    3 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Nov 5, 2024

17. Add And Improve Icon Labels in CXone

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Nov 5, 2024

18. Engage Voice - Campaign Disposition Rules

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Nov 4, 2024

19. Improvements to Ignored Message Functionality

    4 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Nov 4, 2024

20. Option to disable webinar pop up

    3 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Nov 1, 2024