Settings and activity

152 results found

1. RingCX Report For Total Number Of Available Time For Not Receiving Calls

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   Needs More Information  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 29, 2024

2. option to delete license in the license and inventory

   3 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 28, 2024

3. Ability to enable MFA in BULK

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 24, 2024

4. RingCX voice recording

   14 votes

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   Needs More Information  ·  4 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 22, 2024

5. Check another user's messages using Admin Password or Master Password

   7 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 21, 2024

6. A text to speech option on call queue like the IVR menu prompt

   14 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 18, 2024

7. Poly VVX 400 Firmware Update

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   0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 17, 2024

8. Turn off the Automatic update on the RingCentral Desktop App

   11 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 17, 2024

9. QA on Digital Interactions

   11 votes

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   0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I’m excited to share that RingSense AI QM now seamlessly supports multiple digital channels automatically imported from RingCX.

   
   

   Currently, RingSense supports:

   • Instagram Direct Messaging
   • Messenger
   • Facebook
   • WhatsApp
   • Apple Messages for Business
   • SMS
   • Chat
   • Twitter
   • Google Business Messaging
   • Digital SMS
   • Engage Messaging

   
   

   We’re continuously expanding support for additional channels. To view the most up-to-date list, simply check your Manage Integrations settings (see screenshot below).

   Mark Lawrence supported this idea  ·  Oct 16, 2024

10. Retrieve Call recording on not recorded extensions.

    8 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Oct 12, 2024

11. Enable/Disable OnDemand Call Recording by user (not system wide)

    75 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Oct 12, 2024

12. ringcx reporting

    5 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Oct 10, 2024

13. leave voicemail after IVR greeting when no action is done

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Oct 10, 2024

14. RingCentral Embedded Desktop MS Teams Plugin Call Control

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Oct 2, 2024

15. CNAM Update

    7 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Sep 30, 2024

16. Add 933 dialing support to allow for testing of our 911 Notifications

    23 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Sep 24, 2024

17. Grant RingCX customers access to enable/disable countries for international calling.

    8 votes

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    Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Sep 20, 2024

18. Updating E911 address in Bulk for RC app using RingCentral Portal

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Sep 6, 2024

19. Fax / SMS recipient Option

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Sep 3, 2024

20. Add SMS metrics to analytics reports

    23 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Aug 29, 2024