Settings and activity

155 results found

1. Engage Voice - Campaign Disposition Rules

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   Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Nov 4, 2024

2. Improvements to Ignored Message Functionality

   5 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Nov 4, 2024

3. Option to disable webinar pop up

   3 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Nov 1, 2024

4. Email to Fax for Email Addresses Assigned to Multiple Extensions

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   0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 29, 2024

5. RingCX Report For Total Number Of Available Time For Not Receiving Calls

   4 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 29, 2024

6. option to delete license in the license and inventory

   3 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 28, 2024

7. Ability to enable MFA in BULK

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 24, 2024

8. RingCX voice recording

   15 votes

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   Needs More Information  ·  4 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 22, 2024

9. Check another user's messages using Admin Password or Master Password

   9 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 21, 2024

10. A text to speech option on call queue like the IVR menu prompt

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Oct 18, 2024

11. Poly VVX 400 Firmware Update

    3 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Oct 17, 2024

12. Turn off the Automatic update on the RingCentral Desktop App

    11 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Oct 17, 2024

13. QA on Digital Interactions

    11 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I’m excited to share that RingSense AI QM now seamlessly supports multiple digital channels automatically imported from RingCX.

    Currently, RingSense supports:

    • Instagram Direct Messaging
    • Messenger
    • Facebook
    • WhatsApp
    • Apple Messages for Business
    • SMS
    • Chat
    • Twitter
    • Google Business Messaging
    • Digital SMS
    • Engage Messaging

    We’re continuously expanding support for additional channels. To view the most up-to-date list, simply check your Manage Integrations settings (see screenshot below).

    Mark Lawrence supported this idea  ·  Oct 16, 2024

14. Retrieve Call recording on not recorded extensions.

    10 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Oct 12, 2024

15. Enable/Disable OnDemand Call Recording by user (not system wide)

    79 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Oct 12, 2024

16. ringcx reporting

    5 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Oct 10, 2024

17. leave voicemail after IVR greeting when no action is done

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Oct 10, 2024

18. RingCentral Embedded Desktop MS Teams Plugin Call Control

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Oct 2, 2024

19. CNAM Update

    9 votes

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    1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Sep 30, 2024

20. Add 933 dialing support to allow for testing of our 911 Notifications

    29 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Sep 24, 2024