Settings and activity

167 results found

1. Adding Guam phone number

   7 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Dec 4, 2024

2. call recording using delegate

   4 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Dec 4, 2024

3. Name or number of the RingCX user should show as caller ID if they call RingEX internally

   35 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Dec 4, 2024

4. presence keys template for Polycom phones

   33 votes

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   Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Nov 25, 2024

5. Option to file carrier ticket for outbound CNAM complaints

   37 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Nov 21, 2024

6. plantronics

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Nov 14, 2024

7. Dashboard view modification

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   25 votes

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   Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Nov 13, 2024

8. Description: We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's e

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Nov 12, 2024

9. Hide/Minimize HUD screen

   7 votes

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   0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Nov 8, 2024

10. Ability to Disable RingCX button inside the Glip while keeping RingAgent

    8 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Nov 5, 2024

11. REQUEST KPI MADE FOR AVERAGE WAIT TIME FOR A CALL GROUP AND NUMBER OF CALLS ANSWERED WITHIN 30 SECONDS

    3 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Nov 5, 2024

12. Add And Improve Icon Labels in CXone

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Nov 5, 2024

13. Engage Voice - Campaign Disposition Rules

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Nov 4, 2024

14. Improvements to Ignored Message Functionality

    5 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Nov 4, 2024

15. Option to disable webinar pop up

    3 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Nov 1, 2024

16. Email to Fax for Email Addresses Assigned to Multiple Extensions

    5 votes

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    0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Oct 29, 2024

17. RingCX Report For Total Number Of Available Time For Not Receiving Calls

    4 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Oct 29, 2024

18. option to delete license in the license and inventory

    3 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Oct 28, 2024

19. Ability to enable MFA in BULK

    2 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Oct 24, 2024

20. RingCX voice recording

    16 votes

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    Needs More Information  ·  5 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Oct 22, 2024