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Settings and activity

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  1. why isnt there any reports to show the length of time when people are unavailable

    31 votes

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    Future Consideration  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Cody commented  · 

    Bump. Why is this still not available? There are many different questions throughout the ideas portal basically asking for the same functionality.

    Cody supported this idea  · 

  2. Add Explicit "Do Not Disturb (DND)" Agent Status Metric and Breakout to Live Reports Dashboard

    14 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Cody supported this idea  · 

  3. DND Report

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Cody supported this idea  · 

  4. Disable "AI is taking notes" when on call

    187 votes

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    42 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

    Thank you!

    Cody supported this idea  · 

  5. Ability to play default ringing or hold music rather than RC client's hold music

    7 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Cody supported this idea  · 

  6. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    682 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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