Settings and activity

25 results found

1. Agent DND state

   6 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Apr 17, 2026

2. RingCX Grammar Check

   4 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Mar 12, 2026

3. RingCX Spell Check where can control dictionary and if errors alert agent before sending.

   5 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Mar 12, 2026

4. Active email insights through AI to know why email backlog is occuring.

   4 votes

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   New  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Mar 12, 2026

5. Ability to reply to 5-digit SMS

   14 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Mar 12, 2026

6. Ability to Remove Call Recordings

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Mar 12, 2026

7. QA Reviews for Email Interactions in RingSense

   5 votes

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   New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Mar 12, 2026

8. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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   69 votes

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   4 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKirill.V Valov (Group Product Manager, RingCentral) responded

   In design

   Kristen supported this idea  ·  Feb 26, 2026

9. Auto populate exchange URL & version

   11 votes

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   New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Jan 13, 2026

10. Agent Session Logout When Closing MAX Agent/CXone Agent Due To Network Disconnection

    34 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Nov 18, 2025

11. Manually assign call back request to agents

    12 votes

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    New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Sep 30, 2025

12. INTERCEPT

    54 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Sep 10, 2025

13. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    86 votes

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    Future Consideration  ·  11 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Jul 21, 2025

14. Credit card & PPI info

    7 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Jun 12, 2025

15. Block credit card information via SMS

    4 votes

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    1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Jun 12, 2025

16. Real-Time Queue Status Visibility for Agents

    111 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  May 29, 2025

17. default virtual background options

    11 votes

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    New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Mar 11, 2025

18. Call Queue: Simultaneous | Add more than 50 members

    64 votes

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    Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Jan 15, 2025
    An error occurred while saving the comment
    Kristen commented  ·  Jan 15, 2025  ·  Edit…  ·  Delete…

    Multiple customers needs more than 50 Users within the CQ

    Save Submitting...

19. Salesforce for UC App - Pop-Up not to show as on a call when number is forwarded

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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    Kristen shared this idea  ·  Sep 24, 2024

20. Turn off monthly ACR notification and change its working

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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