Settings and activity

32 results found

1. Receive OTP from websites

   235 votes

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   Under Review  ·  52 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Jun 15, 2026

2. Add paging device to directory

   3 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Jun 15, 2026

3. Company name in App - Multi-site

   26 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Jun 12, 2026

4. Auto-Reply Email Handling in RingCX

   4 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  May 5, 2026

5. Configurable Data Retention Period for AI Notes

   15 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Apr 23, 2026

6. bring call queue management into the app

   24 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Apr 22, 2026

7. RingCentral App for Apple Watch

   68 votes

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   Under Review  ·  15 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Apr 21, 2026

8. Agent DND state

   7 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Apr 17, 2026

9. RingCX Grammar Check

   4 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Mar 12, 2026

10. RingCX Spell Check where can control dictionary and if errors alert agent before sending.

    5 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Mar 12, 2026

11. Active email insights through AI to know why email backlog is occuring.

    4 votes

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    New  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Mar 12, 2026

12. Ability to reply to 5-digit SMS

    14 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Mar 12, 2026

13. Ability to Remove Call Recordings

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Mar 12, 2026

14. QA Reviews for Email Interactions in RingSense

    5 votes

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    0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Planned  ·  Sushant Hiray responded

    Thank you for your valuable idea. We are working on this feature request. We will post an update when this is available on your account

    Kristen supported this idea  ·  Mar 12, 2026

15. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    70 votes

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    4 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKirill.V Valov (Group Product Manager, RingCentral) responded

    In design

    Kristen supported this idea  ·  Feb 26, 2026

16. Auto populate exchange URL & version

    11 votes

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    New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Jan 13, 2026

17. Agent Session Logout When Closing MAX Agent/CXone Agent Due To Network Disconnection

    36 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Nov 18, 2025

18. Manually assign call back request to agents

    12 votes

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    New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Sep 30, 2025

19. INTERCEPT

    60 votes

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    Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Sep 10, 2025

20. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    91 votes

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    Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Jul 21, 2025