Settings and activity

16 results found

1. Agent Session Logout When Closing MAX Agent/CXone Agent Due To Network Disconnection

   33 votes

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Nov 18, 2025

2. Manually assign call back request to agents

   12 votes

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   New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Sep 30, 2025

3. INTERCEPT

   35 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Sep 10, 2025

4. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   77 votes

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   Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Jul 21, 2025

5. Credit card & PPI info

   6 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Jun 12, 2025

6. Block credit card information via SMS

   4 votes

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   1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Jun 12, 2025

7. Real-Time Queue Status Visibility for Agents

   104 votes

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   New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  May 29, 2025

8. default virtual background options

   11 votes

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   New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Mar 11, 2025

9. Call Queue: Simultaneous | Add more than 50 members

   45 votes

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   Under Review  ·  17 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Jan 15, 2025
   An error occurred while saving the comment
   Kristen commented  ·  Jan 15, 2025  ·  Edit…  ·  Delete…

   Multiple customers needs more than 50 Users within the CQ

   Save Submitting...

10. Salesforce for UC App - Pop-Up not to show as on a call when number is forwarded

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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    Kristen shared this idea  ·  Sep 24, 2024

11. Turn off monthly ACR notification and change its working

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    316 votes

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    Planned  ·  98 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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13. Adjust how missed calls are categorized for group calls

    478 votes

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    61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

14. Add AWAY Option for chat

    42 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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15. Allow 911 notification email/SMS recipients to be specified by location

    47 votes

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    Planned  ·  19 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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16. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

    219 votes

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    38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239