Settings and activity

29 results found

1. Auto-Reply Email Handling in RingCX

   4 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  May 5, 2026

2. Configurable Data Retention Period for AI Notes

   15 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Apr 23, 2026

3. bring call queue management into the app

   23 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Apr 22, 2026

4. RingCentral App for Apple Watch

   67 votes

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   Under Review  ·  15 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Apr 21, 2026

5. Agent DND state

   7 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Apr 17, 2026

6. RingCX Grammar Check

   4 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Mar 12, 2026

7. RingCX Spell Check where can control dictionary and if errors alert agent before sending.

   5 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Mar 12, 2026

8. Active email insights through AI to know why email backlog is occuring.

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   New  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Mar 12, 2026

9. Ability to reply to 5-digit SMS

   14 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Mar 12, 2026

10. Ability to Remove Call Recordings

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Mar 12, 2026

11. QA Reviews for Email Interactions in RingSense

    5 votes

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    0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you for your valuable idea. We are working on this feature request. We will post an update when this is available on your account

    Kristen supported this idea  ·  Mar 12, 2026

12. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    70 votes

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    4 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKirill.V Valov (Group Product Manager, RingCentral) responded

    In design

    Kristen supported this idea  ·  Feb 26, 2026

13. Auto populate exchange URL & version

    11 votes

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    New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Jan 13, 2026

14. Agent Session Logout When Closing MAX Agent/CXone Agent Due To Network Disconnection

    36 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Nov 18, 2025

15. Manually assign call back request to agents

    12 votes

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    New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Sep 30, 2025

16. INTERCEPT

    58 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Sep 10, 2025

17. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    86 votes

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    Future Consideration  ·  11 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Jul 21, 2025

18. Credit card & PPI info

    7 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Jun 12, 2025

19. Block credit card information via SMS

    4 votes

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    1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Jun 12, 2025

20. Real-Time Queue Status Visibility for Agents

    111 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  May 29, 2025