Multi-Language dial-by-name in the IVR Menu
We have an IVR setup where the same choices and prompts are available in 2 languages press 1 for English and press 2 for FrenchAt any time a caller can dial 9 the access the dial-by-name directoryIf the users presses 1, then 9 The prompt plays in English"Please dial the first 3 letters of the person’s first name and press the pound key. "If the user presses 2, then presses 9We need the prompt to say "Please dial the first 3 letters of the person’s first name and press the pound key. "but say it in French.
John
shared this idea
-
Wood
commented
Any company that would like to have their IVR blingual is going to want to have the dial-by-name directory in Spanish as well.
-
Cory Barnes
commented
Stay on the line to be connected to another extension (without repeating the menu 3 times)press 1 for spanish or stay on the lineor stay on the line for a rep if they dont select another menu option
-
Cory Barnes
commented
1 for English 2 for Spanish, etc