Settings and activity

6 results found

1. To migrate a number with a swap, update only the fields containing the old number with the new number. The new number should then be present

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bryan Pike shared this idea  ·  Jun 18, 2025

2. Schedule download of User list

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bryan Pike supported this idea  ·  Apr 11, 2025

3. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

   26 votes

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   3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

   This issue has been resolved and callback calls now provide option to the agent to answer or reject, as expected.

   Bryan Pike supported this idea  ·  Apr 8, 2025

4. Unified id for apps in contact center

   9 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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5. New RingCentral - no date stamp for text messages from the day of

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   113 votes

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   7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Please ensure that you are on the latest version of the app. Thank you!

6. Need APIs to expose license usage details for BI reporting

   34 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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