← RingCentral Ideas

Settings and activity

15 results found

  1. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    74 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Maryjane supported this idea  · 

  2. Automatic call recording for calls originating from an IVR

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Maryjane supported this idea  · 

  3. Ability to select what users can see as an outbound caller ID on their RingCentral application

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Maryjane supported this idea  · 

  4. Ability to select what user's can see as an outbound caller ID on their RC application

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Maryjane supported this idea  · 

  5. Sync contacts from portal to deskphones

    51 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    An error occurred while saving the comment
    Maryjane commented  · 

    Sync contacts from portal to desk phones BT

    Maryjane supported this idea  · 

  6. Withhold your number and find out who’s called using 141, 1470 and 1471

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Maryjane supported this idea  · 

  7. BT CLOUD: IVR Key Presses (Analytics)

    4 votes
    New  ·  2 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Maryjane commented  · 

    It would be nice to see how the calls came through the IVR (not just by the group called). For example, it could be a column in the call log for Key Pressed to see volume and call traffic based on our IVR prompts. This would be helpful for us as we want to have specific key presses for our callers but several of the prompts can be sent to the same group so the volume can't be solely based on the group. This would help managers know what prompts are turning into volume for the group and how calls need to be routed in the future.

    Maryjane supported this idea  · 

  8. BT Cloud phones connect to external devices

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Maryjane supported this idea  · 

  9. Back up and Restore BT Cloud Work/Phone

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Maryjane supported this idea  · 

  10. Be able to see all lists of all blocked numbers

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Maryjane supported this idea  · 

  11. External Number on Presence BT

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Maryjane supported this idea  · 

  12. Allow user to select and forward a call to a working hours IVR menu and after hour IVR menu.

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Maryjane supported this idea  · 

  13. DTMF tones BT Cloud

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Maryjane supported this idea  · 

  14. Is there a way/configuration that in the history to show that the call came from 10 instead of 11?

    3 votes
    3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Maryjane commented  · 

    The caller ID of the outside caller is correctly displayed on the phone during the call, so I know that caller ID is working through the system. It is just that the phone history does not retain the outside caller number, it retains the internal receptionist number that transferred the call through.

    An error occurred while saving the comment
    Maryjane commented  · 

    External caller "A" calls the office.
    Receptionist "B" inside the office answers the call.
    "B" makes an attended transfer to employee "C" to deal with the caller.

    "C" wants to see the caller number of "A" in their call history.
    But, at the moment they see "B" in their history and can not find the number of "A" to call them back.

    Maryjane supported this idea  · 
    An error occurred while saving the comment
    Maryjane commented  · 

    FOR BT YEALINK T46U

  15. BT Feature Request: Option to Opt out with the Next Gen Call Handling Update

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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