Is there a way/configuration that in the history to show that the call came from 10 instead of 11?
10 ----> 11 - initial call
11 ---> 12 - put on hold 10, calls to 12 - in the display of 12 it shows talking with 11, and then 11 transfer 10 to 12.
10 ---> 12 - 10 and 12 talk, in the display of 12 it shows talking with 10
When the call ends, in the history of 12 it shows the call came from 11, and not from 10.
Is there a way/configuration that in the history to show that the call came from 10 instead of 11? Yealink T46U
steve.rule
shared this idea
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Maryjane Pacheco
commented
The caller ID of the outside caller is correctly displayed on the phone during the call, so I know that caller ID is working through the system. It is just that the phone history does not retain the outside caller number, it retains the internal receptionist number that transferred the call through.
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Maryjane Pacheco
commented
External caller "A" calls the office.
Receptionist "B" inside the office answers the call.
"B" makes an attended transfer to employee "C" to deal with the caller."C" wants to see the caller number of "A" in their call history.
But, at the moment they see "B" in their history and can not find the number of "A" to call them back. -
Maryjane Pacheco
commented
FOR BT YEALINK T46U