Settings and activity
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2 votes
Maryjane Pacheco
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4 votes
An error occurred while saving the comment Maryjane Pacheco
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2 votesMaryjane Pacheco
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2 votesMaryjane Pacheco
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2 votesMaryjane Pacheco
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3 votesMaryjane Pacheco
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3 votesMaryjane Pacheco
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4 votesMaryjane Pacheco
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3 votes
An error occurred while saving the comment Maryjane Pacheco
commented
The caller ID of the outside caller is correctly displayed on the phone during the call, so I know that caller ID is working through the system. It is just that the phone history does not retain the outside caller number, it retains the internal receptionist number that transferred the call through.
An error occurred while saving the comment Maryjane Pacheco
commented
External caller "A" calls the office.
Receptionist "B" inside the office answers the call.
"B" makes an attended transfer to employee "C" to deal with the caller."C" wants to see the caller number of "A" in their call history.
But, at the moment they see "B" in their history and can not find the number of "A" to call them back.Maryjane Pacheco
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An error occurred while saving the comment Maryjane Pacheco
commented
FOR BT YEALINK T46U
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4 votes
It would be nice to see how the calls came through the IVR (not just by the group called). For example, it could be a column in the call log for Key Pressed to see volume and call traffic based on our IVR prompts. This would be helpful for us as we want to have specific key presses for our callers but several of the prompts can be sent to the same group so the volume can't be solely based on the group. This would help managers know what prompts are turning into volume for the group and how calls need to be routed in the future.