Settings and activity

20 results found

1. Analytics Real-Time Dashboards - Add a Real-time Agent Widget Organized by Queues

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   New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Joe supported this idea  ·  Aug 18, 2026

2. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

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   24 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Joe supported this idea  ·  Aug 17, 2026

3. Transcript URL in Historical Reports

   5 votes

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   New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Joe supported this idea  ·  Aug 13, 2026

4. SMS Recipient Removal in Call Queues

   21 votes

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   New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joe supported this idea  ·  Aug 11, 2026

5. Preserve Caller ID When Transferring from RingCX to RingEX

   46 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Joe supported this idea  ·  Apr 27, 2026

6. Request for Super Admin–Managed Microsoft 365 Contacts Synchronization

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joe shared this idea  ·  Feb 23, 2026

7. Display assigned extension number on phone screen

   40 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Joe supported this idea  ·  Nov 14, 2025

8. Remove email notification to the users when adding or remove users in call monitoring.

   23 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joe supported this idea  ·  Jun 16, 2025

9. Block notifications on Add Call Queues in Bulk

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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   Joe shared this idea  ·  Apr 2, 2025

10. deskphone pairing for mitel

    12 votes

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    New  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Joe supported this idea  ·  Mar 11, 2025

11. Call controls for RingCX calls with desk phone pairing

    64 votes

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    Planned  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Joe supported this idea  ·  Mar 11, 2025

12. Ability to disable pop up on the incoming call using RingCentral app

    104 votes

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    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Joe supported this idea  ·  Jan 29, 2025

13. Add contact categories or tags so that contacts can be identified and filtered

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Joe supported this idea  ·  Jan 17, 2025

14. Redirect Queued Callers to the After-Hours Destination when Time of Queue Changes to After-Hours

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Joe shared this idea  ·  Dec 17, 2024

15. Allow Infinite Call Looping in Call Queue

    27 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Joe supported this idea  ·  Dec 17, 2024

16. Allow call loop

    22 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joe supported this idea  ·  Dec 17, 2024

17. Ability for Super Admin to remove or hide Fax, Video, Messages and Text feature for standard users

    13 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Joe supported this idea  ·  Nov 20, 2024

18. prompts library available anywhere as an upload

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...

    57 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Enhance IVR configuration to customize timeout conditions including how many times to repeat announcement

    34 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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