Settings and activity

237 results found

1. Performance report align with user call logs

   30 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Nov 25, 2024

2. Sending unlimited SMS to TMobile users

   3 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Nov 25, 2024

3. Conference Call: Drop/Remove individuals during call

   96 votes

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   7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Currently, as the host of a conference call you are able to remove participants from the call. The functionality to remove yourself as the host from the call and the call still remain active is being developed. Planned release Q2 2024.
   Margarette supported this idea  ·  Nov 25, 2024

4. Better default IVR voice

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Nov 25, 2024

5. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

   180 votes

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   12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Planned for November 2024!

   Margarette supported this idea  ·  Nov 20, 2024

6. Disable accept queue call slide bar on some agents

   23 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Nov 20, 2024

7. Make call queue numbers available as outbound caller ID numbers in User Settings templates

   49 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Nov 13, 2024

8. Add external call forwarding option to custom rule at auto-receptionist

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Nov 13, 2024

9. Option for the admin to view who disconnected the call

   26 votes

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   Under Review  ·  6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Nov 12, 2024

10. Ability to turn off call quality survey for agents.

    40 votes

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    8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.
    Margarette supported this idea  ·  Nov 7, 2024

11. AI Smart Notes via Physical Phone Handset

    10 votes

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    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Nov 7, 2024

12. Increase Data Retention of Analytics

    19 votes

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    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Nov 6, 2024

13. SMS: Ability to receive verification code (short code) via text messages for Canada Numbers

    11 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Nov 1, 2024

14. IVR Auto Recept Programmable Timeout and Destination Programming

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 31, 2024

15. Advance IVR System

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 31, 2024

16. Ability to report call issue on all major carriers to the US (AT&T,Verizon, T,Mobile ETC.)

    4 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 30, 2024

17. Capability to retrieve deleted sms for deleted extensions.

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 30, 2024

18. Retrieve SMS content for a deleted user

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 30, 2024

19. Add A Historical Logs for Phone Provisioning in the Admin Portal

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 30, 2024

20. Disable hosts from being able to delete/access meeting recordings

    2 votes

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 28, 2024