Settings and activity

32 results found

1. Dial 911 On RingCX Agent Platform

   6 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Gemma supported this idea  ·  Oct 2, 2026

2. Digital Email Routing After Hours with Automated Holding and Release at Business Opening

   2 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Gemma shared this idea  ·  Sep 16, 2026

3. Hot Desking – Automatic Logout When User Logs Into Another Device

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Gemma supported this idea  ·  Jun 15, 2026

4. Complete Call Handling Through Physical RC Phone

   11 votes

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Gemma supported this idea  ·  Nov 12, 2025

5. Option to auto-update app in admin portal/access

   3 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Gemma supported this idea  ·  Nov 10, 2025

6. Omnidirectional Allow RingCentral App Channels

   17 votes

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   New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Gemma supported this idea  ·  Oct 30, 2025

7. Shorten RingCX Historical Report Refresh Time Rate

   22 votes

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   Under Review  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Gemma supported this idea  ·  Sep 30, 2025

8. Real-Time Call Recording Availability for Compliance

   15 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Gemma supported this idea  ·  Sep 30, 2025

9. Forward faxes to a external number

   34 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Gemma supported this idea  ·  Sep 3, 2025

10. Allow adjustments to a Local Connect Bucket

    16 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Gemma supported this idea  ·  Sep 3, 2025

11. Shared contacts

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    40 votes

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    New  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Gemma supported this idea  ·  Sep 3, 2025

12. Using the Local Bucket for Manual Outbound Calling

    9 votes

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    New  ·  2 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Gemma supported this idea  ·  Aug 29, 2025

13. Qualified Dispositioned Break out/Drop Down Report

    8 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Gemma supported this idea  ·  Aug 29, 2025

14. Sync RingCentral Desktop Application With RingCX

    330 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Gemma supported this idea  ·  Jun 6, 2025

15. Add ability to change Availability Status for individual and Queue from Desk Phone

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Gemma supported this idea  ·  May 12, 2025

16. Dial by Name Directory

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Gemma supported this idea  ·  May 8, 2025

17. Call Parking in RingCX

    30 votes

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    Under Review  ·  9 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Gemma supported this idea  ·  May 7, 2025

18. Remove email notification to the users when adding or remove users in call monitoring.

    24 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Gemma supported this idea  ·  Apr 25, 2025

19. Disable Call Monitoring Notification

    21 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Gemma supported this idea  ·  Apr 25, 2025

20. The call should not go through if the user mistakenly dials a number in the DNC list in RingCX.

    9 votes

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    Under Review  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Gemma supported this idea  ·  Mar 19, 2025