Settings and activity
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Ericka
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1 voteEricka
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4 votesEricka
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1 voteEricka
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An error occurred while saving the comment Ericka
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When on a call and another call is transferred to our lines, the new call will ring through the existing call preventing us from being able to hear the person we're talking to. We can't just transfer a call we need to have a separate window open with the other users to see if they're on the phone already and then we can transfer from yet another window. This program requires 3 different windows just to function.
If we figure out how to silence the new call from ringing through then we receive a surprise voicemail.
Ericka
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4 votesEricka
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1 voteEricka
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1 voteEricka
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1 voteEricka
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1 voteEricka
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1 voteEricka
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1 voteEricka
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2 votesEricka
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1 voteEricka
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6 votesEricka
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Customer wants to know how to read logs so they can process troubleshooting on their end. What we have for now is to have them retrieve the logs and send it to our internal team so they can read it. It would be time efficient if they can also read the logs.