← RingCentral Ideas

Settings and activity

32 results found

  1. RingCX Post Call Survey Recording

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ericka shared this idea  · 

  2. Call Queue Overflow in Alphabetical Order

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Ericka shared this idea  · 

  3. Allow users to speak their name into every callback

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ericka shared this idea  · 

  4. Allow Voicemail Greetings Update Without Enabling Call Handling Permission

    5 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Ericka supported this idea  · 

  5. Improve AI Transcription

    14 votes
    New  ·  3 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    An error occurred while saving the comment
    Ericka commented  · 

    Service Engineer mentioned that MS Teams transcript won't be accurate 100% as we don't get multi-stream files for teams and we are only dependent to them. ** Request to have multi-stream files for teams so we won't encounter any issues with the transcript accuracy.

    An error occurred while saving the comment
    Ericka commented  · 

    Service Engineer mentioned that MS Teams transcript won't be accurate 100% as we don't get multi-stream files for teams and we are only dependent to them. ** Request to have multi-stream files for teams so we won't encounter any issues with the transcript accuracy.

    Ericka supported this idea  · 

  6. Retrieve calls count from RingCX with specific time range

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ericka shared this idea  · 

  7. Record calls transferred from Contact Center to RingEX

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Ericka shared this idea  · 

  8. Remove Agent Leg B RingCentral App Recording Button

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Ericka shared this idea  · 

  9. RCX Must Use CallerID Name Configured in REX

    1 vote
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ericka shared this idea  · 

  10. RingCX Add Bulk Disposition

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ericka shared this idea  · 

  11. Deskphone reset to default after reboot

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Ericka shared this idea  · 

  12. ISP Connection Log

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Ericka shared this idea  · 

  13. Remove PIN in Call Queues

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Ericka shared this idea  · 

  14. RingCX Custom Role for Admins (Assign Queues)

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ericka shared this idea  · 

  15. Sort Call Back Feature based on Caller's Timezone Requested

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ericka shared this idea  · 

  16. Add BYOD as filter for deskphones

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ericka shared this idea  · 

  17. Button for callers to stop hold music

    1 vote
    New  ·  1 comment  ·  Events & Video » Other  ·  Admin →
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    An error occurred while saving the comment
    Ericka commented  · 

    Please send an update to these emails once applied: pmirville@simpay.net, itsupport@simpay.net

    Ericka shared this idea  · 

  18. Call Queue - Remote Member Management

    3 votes
    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Ericka shared this idea  · 

  19. RingCX External Alert for agent status (i.e. exceeded lunch break)

    5 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Ericka commented  · 

    Customer would like to request a notification for agents to track their accumulated break time and lunch time, both when on and off break

    Ericka supported this idea  · 

  20. Service Status Notification Tester

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ericka supported this idea  · 
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