← RingCentral Ideas

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7 results found

  1. Main Line Ringing Multiple phones

    7 votes
    0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Gabriel supported this idea  · 

  2. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Gabriel supported this idea  · 

  3. Non-Super Admin users can elevate themselves to a Super Admin.

    92 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Gabriel supported this idea  · 

  4. Audit Trail Enhancements

    207 votes
    64 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Gabriel supported this idea  · 

  5. Visual Voicemail on Deskphone

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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    An error occurred while saving the comment
    Gabriel commented  · 

    Agreed. This is something that Avaya IP Office has, and it's very convenient for users who have multiple lines that they monitor voicemail for. Not all users have an email address, and with SSO implemented, this presents a challenge for checking voicemails via web or email (yes, SSO can be set on override, though InfoSec doesn't love that option). Having users call in just to see if voicemails might be on a shared line wastes time.

    The message waiting indicator works for shared lines (at least on Avaya J139s), but if a user has even their direct line and two shared lines, it's unclear where that voicemail may be without dialing in (which is also problematic, but a different suggestion).

    Gabriel supported this idea  · 

  6. Multiple Voicemail Greetings

    191 votes
    Future Consideration  ·  47 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Gabriel supported this idea  · 

  7. Send calls to Teams in E164 format

    2 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Gabriel commented  · 

    I'd agree here. An example of this is a user sets a call to be blocked in Teams, yet because calls are not sent E164, Teams doesn't properly recognize the number, and thus the call is not blocked. If a user is Teams only with direct routing, they should be able to use their preferred device to block the call, not log in through a web interface.

    Gabriel supported this idea  ·