We have several phones in common areas that should also be able to ring and be picked up as well.

In our past systems, we had 5-6 phones ring with incoming main line calls no matter if they were currently on a call or not and you could put that call on hold and answer the other incoming call. I want our current system to be able to do that to include 2-3 "backup" people who have their own lines.

With RingCentral, the call queue does not allow us to do that. If the receptionist of the queue is on a call, she cannot place the call on hold to answer the incoming call.