← RingCentral Ideas

Settings and activity

8 results found

  1. Text from the same main user number

    366 votes
    62 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
    Stephen supported this idea  · 

  2. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    Stephen supported this idea  · 

  3. Feature Add: Being able to receive codes from Verification short codes

    38 votes
    New  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Stephen supported this idea  · 

  4. Separate ring for Desktop app and Mobile app

    198 votes
    26 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Stephen commented  · 

    In my opinion the DND on the softphone should behave the same as a physical phone, only toggle itself and not the whole account.
    We have a number of hybrid users, and enabling DND on their softphones is a headache because it also enables it for the account as a whole. The physical phone appears as though it should be able to receive calls, but it goes to voicemail instead.

    Stephen supported this idea  · 

  5. Auto DND while computer locked

    31 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Stephen supported this idea  · 

  6. Disable DND sofkey on Polycom phones

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Stephen commented  · 

    In my opinion the DND on the softphone should behave the same as a physical phone, only toggle itself and not the whole account.
    We have a number of hybrid users, and enabling DND on their softphones is a headache because it also enables it for the account as a whole. The physical phone appears as though it should be able to receive calls, but it goes to voicemail instead.

    Stephen supported this idea  · 

  7. DND feature for specific device only

    4 votes
    2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Stephen commented  · 

    In my opinion the DND on the softphone should behave the same as a physical phone, only toggle itself and not the whole account.
    We have a number of hybrid users, and enabling DND on their sofphones is a headache because it also enables it for the account as a whole. The physical phone appears as though it should be able to receive calls, but it goes to voicemail instead.

    Stephen supported this idea  · 

  8. remove do not disturb

    25 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Stephen supported this idea  ·