Settings and activity

32 results found

1. Disable Cross-Site Access Management by Default

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Mar 26, 2025

2. Stay on Available status when Rejecting Calls

   3 votes

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   Needs More Information  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jethro commented  ·  Mar 25, 2025  ·  Edit…  ·  Delete…

   By default, manually rejecting calls in RingCX will change an agent's status to RNA. Instead, we would like to have agents stay on "Available" status when manually rejecting calls.

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   Jethro shared this idea  ·  Jan 3, 2025

3. RingCX - Messaging Targeting Rules to Detect Digital Queue Business Hours

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Feb 17, 2025

4. RingCX - Email Parking

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   Needs More Information  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Feb 17, 2025

5. RingCX - Matching disposition in Voice and Digital Queues

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Feb 17, 2025

6. Service Status Notification Tester

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Feb 4, 2025

7. Enhancement Request to show all extensions in the Corporate Directory

   14 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Jan 8, 2025

8. Include an indicator of the Primary Number when downloading a User List

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Nov 15, 2024

9. Ability to edit global filters on a shared Business Analytics dashboard

   4 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Jethro supported this idea  ·  Aug 20, 2024

10. Improve exporting of data for RingCentral chats/conversations

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  Aug 20, 2024

11. Analytics Report that includes both calls from RingCentral and Contact Center

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Jethro shared this idea  ·  Aug 20, 2024

12. Assign phone numbers to CCRN in MVP Admin

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Jethro supported this idea  ·  Jun 26, 2024