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Settings and activity

34 results found

  1. Capability to Add IVR Keypress to Route to an Auto-Receptionist Number

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jethro shared this idea  · 

  2. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    123 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jethro supported this idea  · 

  3. Disable Cross-Site Access Management by Default

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jethro shared this idea  · 

  4. Stay on Available status when Rejecting Calls

    3 votes

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    Needs More Information  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jethro commented  · 

    By default, manually rejecting calls in RingCX will change an agent's status to RNA. Instead, we would like to have agents stay on "Available" status when manually rejecting calls.

    Jethro shared this idea  · 

  5. RingCX - Messaging Targeting Rules to Detect Digital Queue Business Hours

    1 vote

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Jethro shared this idea  · 

  6. RingCX - Email Parking

    2 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Jethro shared this idea  · 

  7. RingCX - Matching disposition in Voice and Digital Queues

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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    Jethro shared this idea  · 

  8. Service Status Notification Tester

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jethro shared this idea  · 

  9. Enhancement Request to show all extensions in the Corporate Directory

    17 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jethro shared this idea  · 

  10. Include an indicator of the Primary Number when downloading a User List

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jethro shared this idea  · 

  11. Ability to edit global filters on a shared Business Analytics dashboard

    4 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Jethro supported this idea  · 

  12. Improve exporting of data for RingCentral chats/conversations

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jethro shared this idea  · 

  13. Analytics Report that includes both calls from RingCentral and Contact Center

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jethro shared this idea  · 

  14. Assign phone numbers to CCRN in MVP Admin

    11 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Jethro supported this idea  · 
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