Settings and activity

125 results found

1. Retrieve call logs in service.ringcentral.com for more than 12 months

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   0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Princes Narito supported this idea  ·  Sep 29, 2025

2. Allow RingCentral direct number to receive 2FA access code

   17 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Princes Narito supported this idea  ·  Sep 26, 2025

3. Enable Group SMS/MMS Support for Phone Numbers Using Sinch

   29 votes

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   New  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Princes Narito supported this idea  ·  Sep 25, 2025

4. Call Logs enhancement for OB faxes

   2 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Princes Narito shared this idea  ·  Sep 11, 2025

5. Real Time Dashboard Updates

   47 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Princes Narito supported this idea  ·  Sep 11, 2025

6. Intercom Calls from outside

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Princes Narito shared this idea  ·  Sep 9, 2025

7. Monthly Automated Fax Logs Report

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Princes Narito shared this idea  ·  Sep 4, 2025

8. Add Audio Settings (Noise Suppression) to RingCX Browser Version

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Princes Narito supported this idea  ·  Sep 1, 2025

9. Improve the auto-detect to Computer Audio Devices.

   3 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Princes Narito supported this idea  ·  Sep 1, 2025

10. Download SMS logs with Customized Columns

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Princes Narito supported this idea  ·  Aug 28, 2025

11. Disable cover page automatically

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Princes Narito supported this idea  ·  Aug 25, 2025

12. AI Notes in Microsoft Teams Embedded RC App

    6 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Princes Narito shared this idea  ·  Aug 21, 2025

13. Role-Based Access Control by Site and Department

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Princes Narito supported this idea  ·  Aug 20, 2025

14. Set a designated keypress for repeat menu greeting

    9 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Princes Narito supported this idea  ·  Aug 15, 2025

15. Enabling SMS feature automatically

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Princes Narito supported this idea  ·  Aug 13, 2025

16. SMS Retention

    136 votes

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    Under Review  ·  42 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Princes Narito supported this idea  ·  Aug 12, 2025

17. Block Robocalls per site

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Princes Narito supported this idea  ·  Aug 12, 2025

18. Analytics regarding Text Messaging/SMS

    326 votes

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    43 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

    SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

    Princes Narito supported this idea  ·  Aug 12, 2025

19. Add Dial In Number in Conference Call for Tees, Alberta

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Princes Narito supported this idea  ·  Aug 11, 2025

20. Option to answer limited number of active calls per call queue

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Princes Narito shared this idea  ·  Aug 8, 2025