Settings and activity
6 results found
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14 votes
An error occurred while saving the comment 
Connor
supported this idea
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163 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_USConnor
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178 votesFuture Consideration ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!Connor
supported this idea
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160 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This feature is currently in open beta and available for all!
Connor
supported this idea
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84 votes
An error occurred while saving the comment Connor
commented
Yes! Working in a environment where coworker may be up from desk I need to know if they are at their desk or away. I recommend adding status of green, yellow for away, orange for extended away, and red for do not disturb. Please.
Connor
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97 votesConnor
supported this idea
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Yes this would be very helpful. I would suggest and have seen other tools related to messaging use the “active” mouse to wake the available green status, if no movement has been detected for a few minutes it automatically goes to “away” yellow status, if an extended amount of time since any mouse movement it changes to “extended away status” , and lastly can change to do not disturb red status