Settings and activity
12 results found
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12 votes
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30 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this user setting is available by default, but admins can remove it in the Admin Portal by creating a custom role. Thank you!
IT
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133 votesIT
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8 votesIT
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48 votesIT
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8 votesIT
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642 votesIT
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26 votesIT
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12 votesIT
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37 votesIT
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3 votes
An error occurred while saving the comment IT
commented
This idea is critical to our business. Please make this a priority. There is a work around, but it also adds extensions to the phone (which we then have to go in and delete manually), when we ONLY need them on the expansion modules for our employees. The partial work around is this: under templates/user settings/inbound/devices/Presence Settings/appearance - edit (then select extensions) / select override user settings. Then apply the template to the extensions you want it on. If there was a way to skip the first say 30 or so slots, then this way would work perfectly. Please make this happen ASAP
IT
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1 vote
This idea is critical to our business. Please make this a priority. I believe there is an easy fix for the developers to implement. This fix will kill two birds with one stone. For this request, there is a work around, but it also adds extensions to the phone (which we then have to go in and delete manually), when we ONLY need them on the expansion modules for our employees, BUT I believe this will fix the key template and the expansion module issues together. The current partial work around we use is this: under templates/user settings/inbound/devices/Presence Settings/appearance - edit (then select your extensions) / select override user settings. Then apply the template to the extensions you want it on. If there was a way to skip the first say 30 or so slots the SAME way you can do it manually under any extension currently, by going under the device & numbers sections, under the presence button, then this way would work perfectly. Please make this happen ASAP. Can you please also add the ability to select Queues as well as Extensions for those buttons, as there are many occasions where employees need to transfer directly to another queue rather than a specific extension.