Settings and activity
13 results found
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808 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!
To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.
Thank you!
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12 votes
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30 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this user setting is available by default, but admins can remove it in the Admin Portal by creating a custom role. Thank you!
IT
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136 votesIT
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8 votesIT
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51 votesIT
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8 votesIT
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645 votesIT
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28 votesIT
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12 votesIT
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37 votesIT
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An error occurred while saving the comment -
3 votes
An error occurred while saving the comment IT
commented
This idea is critical to our business. Please make this a priority. There is a work around, but it also adds extensions to the phone (which we then have to go in and delete manually), when we ONLY need them on the expansion modules for our employees. The partial work around is this: under templates/user settings/inbound/devices/Presence Settings/appearance - edit (then select extensions) / select override user settings. Then apply the template to the extensions you want it on. If there was a way to skip the first say 30 or so slots, then this way would work perfectly. Please make this happen ASAP
IT
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1 vote
This idea is critical to our business. Please make this a priority. I believe there is an easy fix for the developers to implement. This fix will kill two birds with one stone. For this request, there is a work around, but it also adds extensions to the phone (which we then have to go in and delete manually), when we ONLY need them on the expansion modules for our employees, BUT I believe this will fix the key template and the expansion module issues together. The current partial work around we use is this: under templates/user settings/inbound/devices/Presence Settings/appearance - edit (then select your extensions) / select override user settings. Then apply the template to the extensions you want it on. If there was a way to skip the first say 30 or so slots the SAME way you can do it manually under any extension currently, by going under the device & numbers sections, under the presence button, then this way would work perfectly. Please make this happen ASAP. Can you please also add the ability to select Queues as well as Extensions for those buttons, as there are many occasions where employees need to transfer directly to another queue rather than a specific extension.