Settings and activity

123 results found

1. time Stamp on call logs

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Jason supported this idea  ·  Sep 4, 2025

2. Increase Data Retention for Automatic Call recording (Data Retention Policy)

   185 votes

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   Under Review  ·  28 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Sep 3, 2025

3. Ability to change the outbound number when sending text message from Missed Call

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Aug 29, 2025

4. Remove call announcement when transferring calls

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Aug 26, 2025

5. Separate call recording announcements for internal and external calls

   33 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Aug 26, 2025

6. Reduce the security lock duration.

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason shared this idea  ·  Aug 20, 2025

7. Make the minimum password length 12 or more characters

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Aug 20, 2025

8. To be able to Sign-out all agents in BULK

   9 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Aug 20, 2025

9. Increase minimum password requirement to 20

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason shared this idea  ·  Aug 20, 2025

10. Configurable minimum length RC authentication password

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Aug 20, 2025

11. Retrieve Deleted Recording

    21 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Aug 19, 2025

12. IVR Menu option If caller enters no action after the prompt played 3 times

    43 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Aug 14, 2025

13. Enable AI transcription on Desk phone

    305 votes

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    Planned  ·  86 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Aug 13, 2025

14. Call Recording transription

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Aug 13, 2025

15. AUTOMATIC DOWNLOAD OF CALL RECORDING

    10 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Aug 13, 2025

16. Call queue call member priority

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Aug 7, 2025

17. Increase the number of callers allowed in queue to 50 callers

    11 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Aug 7, 2025

18. Ability to brand the performance reports with company logo

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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    Jason shared this idea  ·  Aug 5, 2025

19. Ability to brand the performance reports with company logo

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Jason shared this idea  ·  Aug 5, 2025

20. To have the ability or option to transcribe an existing call Recording

    11 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Jul 30, 2025