← RingCentral Ideas

Settings and activity

22 results found

  1. Removing whisper when Smart AI is enabled

    3 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Keno supported this idea  · 

  2. Option to Delete Default Team

    11 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
    How important is this to you?
    Keno supported this idea  · 

  3. Mass SMS/MMS to Contacts

    7 votes
    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Keno supported this idea  · 

  4. MASS TEXTING USING RINGCENTRAL APP

    9 votes
    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Keno supported this idea  · 

  5. Idle behavior shows users offline even though they are available and logged into RC.

    121 votes
    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Keno supported this idea  · 

  6. Ability to answer more than 1 call from a call queue.

    49 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Keno supported this idea  · 

  7. Show Original Callers Number in Caller ID when Transferring calls

    28 votes
    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Keno supported this idea  · 

  8. Ability to change the audio conference call hold music - same as user hold music choices

    5 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Keno supported this idea  · 

  9. Send Fax to multiple extension/recipient

    54 votes
    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Keno supported this idea  · 

  10. Cordless Phone participation in Shared Lines (branched off of Shared Line/RingGroups line item)

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Keno supported this idea  · 

  11. Caller ID name should be visible for Toll Free

    135 votes
    Future Consideration  ·  27 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Keno commented  · 

    Toll free Caller ID feature

    Keno supported this idea  · 

  12. SKU to bill recording storage per minute (usage)

    4 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Keno supported this idea  · 

  13. Increase amount of members for simultaneous forwarding in a call queue.

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Keno supported this idea  · 

  14. Option to disable outbound calls

    21 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Keno supported this idea  · 

  15. Make Mobile Phone App compatible with Blue Tooth Hearing Aids.

    12 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Keno supported this idea  · 

  16. Increase the number of Softphones per user

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Keno supported this idea  · 

  17. SMS forwarding settings

    34 votes
    Future Consideration  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Keno supported this idea  · 

  18. Access all voicemail boxes from the App

    8 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Keno supported this idea  · 

  19. Shared SMS were multiple users can receive and send SMS on specific number

    724 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    Keno supported this idea  · 

  20. Restore deleted fax messages

    20 votes
    2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Keno supported this idea  · 
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