Settings and activity

24 results found

1. Add options to improve call forwarding (from providers like Google Voice)

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Keno supported this idea  ·  Jul 16, 2025

2. Ability to change Company Main number type to Voice only

   28 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Keno supported this idea  ·  Jun 23, 2025

3. Removing whisper when Smart AI is enabled

   5 votes

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   1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Keno supported this idea  ·  Jan 29, 2025

4. Option to Delete Default Team

   14 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Keno supported this idea  ·  Jan 13, 2025

5. Mass SMS/MMS to Contacts

   9 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Keno supported this idea  ·  Dec 30, 2024

6. MASS TEXTING USING RINGCENTRAL APP

   10 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Keno supported this idea  ·  Dec 30, 2024

7. Idle behavior shows users offline even though they are available and logged into RC.

   140 votes

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   Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Keno supported this idea  ·  Dec 16, 2024

8. Ability to answer more than 1 call from a call queue.

   49 votes

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   9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.

   
   

   Learn more here:

   👉 Allowing call queue members to handle multiple calls.

   Keno supported this idea  ·  Dec 10, 2024

9. Show Original Callers Number in Caller ID when Transferring calls

   31 votes

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   Implemented  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Keno supported this idea  ·  Dec 4, 2024

10. Ability to change the audio conference call hold music - same as user hold music choices

    8 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Keno supported this idea  ·  Oct 24, 2024

11. Send Fax to multiple extension/recipient

    78 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Keno supported this idea  ·  Sep 20, 2024

12. Cordless Phone participation in Shared Lines (branched off of Shared Line/RingGroups line item)

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Keno supported this idea  ·  Sep 11, 2024

13. Caller ID name should be visible for Toll Free

    138 votes

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    Future Consideration  ·  28 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Keno commented  ·  Sep 5, 2024  ·  Edit…  ·  Delete…

    Toll free Caller ID feature

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    Keno supported this idea  ·  Sep 5, 2024

14. SKU to bill recording storage per minute (usage)

    4 votes

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    0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Keno supported this idea  ·  Aug 22, 2024

15. Increase amount of members for simultaneous forwarding in a call queue.

    19 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Keno supported this idea  ·  Aug 9, 2024

16. Option to disable outbound calls

    30 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Keno supported this idea  ·  Aug 8, 2024

17. Make Mobile Phone App compatible with Blue Tooth Hearing Aids.

    13 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Keno supported this idea  ·  Jul 9, 2024

18. Increase the number of Softphones per user

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Keno supported this idea  ·  Jul 9, 2024

19. SMS forwarding settings

    53 votes

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    Future Consideration  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Keno supported this idea  ·  Jun 26, 2024

20. Access all voicemail boxes from the App

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Keno supported this idea  ·  Jun 26, 2024