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389 votesWe want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating…
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724 votes
SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.
I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.
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Nathan
commented
Just wanted to post a workaround we are using for now. All of our phone/call queue agents are logged in on the app/Salesforce widget taking calls from the queue, but in the browser, they are logged into the main company line so they can all respond to texts. It's definitely not ideal, we desperately need the agents to be added to an SMS queue so that we can have the texts logged and assigned in Salesforce.
Nathan
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1 voteNathan
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4 votes
An error occurred while saving the comment Nathan
commented
I would suggest along with that, a one time link generator so we can send a one time link to a client, they can click on the link, see my availability, and schedule a meeting. However, we don't want that client to be able to re use this link to schedule another meeting. This would be premium! We pay a lot of extra money to Calendly every month for this feature and if we could implement it with Ring Central, it would provide a lot of value to us
This is an awesome feature and really handy, could you add it to the RingCentral Salesforce widget to have that same capability of switching accounts in the Salesforce widget?