Settings and activity

56 results found

1. Caller ID Override for Callbacks in RingCX

   30 votes

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   New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Salvador supported this idea  ·  Mar 6, 2026

2. Enhanced Requeue Controls: Add Clear Option to Return to Caller Without Completing Transfer

   15 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Salvador supported this idea  ·  Mar 5, 2026

3. Print to Fax plugin or extension for RingCentral Web Browser App.

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Salvador supported this idea  ·  Mar 3, 2026

4. Push Notification

   18 votes

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   New  ·  3 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Salvador supported this idea  ·  Mar 2, 2026

5. Preserve Caller ID When Transferring from RingCX to RingEX

   49 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Salvador supported this idea  ·  Feb 27, 2026

6. Feature Request: Time Zone Configuration for RingCX

   10 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Salvador supported this idea  ·  Feb 26, 2026

7. Timezone option for Historical Reports

   8 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Salvador supported this idea  ·  Feb 26, 2026

8. prevent users from switching to DND

   30 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Salvador supported this idea  ·  Feb 11, 2026

9. Enhancement Request to show all extensions in the Corporate Directory

   19 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Salvador supported this idea  ·  Feb 4, 2026

10. Name or number of the RingCX user should show as caller ID if they call RingEX internally

    35 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Salvador supported this idea  ·  Dec 29, 2025

11. Preserve Agents’ extension as Caller ID for Internal Calls

    16 votes

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    Planned  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Salvador supported this idea  ·  Dec 29, 2025

12. Feature Request: Configurable Extended Session Persistence Across RingCentral Web Domains

    9 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Salvador supported this idea  ·  Dec 24, 2025

13. Need RingCX for CTI to support automatically moving a Task from a converted Lead to its Contact

    17 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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    Salvador shared this idea  ·  Dec 17, 2025

14. Identify percentage of RingCX calls that are recorded

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Salvador shared this idea  ·  Dec 16, 2025

15. Disabling Fax

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Salvador supported this idea  ·  Nov 4, 2025

16. ability to turn off incoming fax

    12 votes

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    1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Salvador supported this idea  ·  Nov 4, 2025

17. Option to Fully Disable Fax Capability on Voice Numbers

    14 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Salvador supported this idea  ·  Nov 4, 2025

18. Wrap Time / After Contact Work

    170 votes

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    Future Consideration  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Salvador supported this idea  ·  Oct 10, 2025

19. AI notes for Conference calls

    41 votes

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    Planned  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Salvador supported this idea  ·  Oct 6, 2025

20. Recordings Delivery Audio Format

    13 votes

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    New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Salvador supported this idea  ·  Sep 11, 2025