Settings and activity

133 results found

1. Shared SMS were multiple users can receive and send SMS on specific number

   1,445 votes

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   Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Harvey Gesto supported this idea  ·  Dec 27, 2024

2. The caller ID should be longer then 15 characters.

   19 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harvey Gesto supported this idea  ·  Nov 21, 2024

3. Ability to answer more than 1 call from a call queue.

   49 votes

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   9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.

   Learn more here:

   👉 Allowing call queue members to handle multiple calls.

   Harvey Gesto supported this idea  ·  Nov 7, 2024

4. Ability for the Super Admin to Disable voicemail account wide and user level

   15 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harvey Gesto supported this idea  ·  Oct 29, 2024

5. More control over physical desk phone display name

   11 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harvey Gesto supported this idea  ·  Oct 29, 2024

6. Enable to add Email addresses as permitted to send faxes for a Call Queue

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Harvey Gesto supported this idea  ·  Oct 25, 2024

7. SMS Text Templates

   23 votes

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   New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Harvey Gesto supported this idea  ·  Oct 17, 2024

8. On Demand Forwarding

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Harvey Gesto supported this idea  ·  Oct 14, 2024

9. Pre-recorded message to leave customers when calling out!

   35 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Harvey Gesto supported this idea  ·  Oct 8, 2024

10. Add ring group to call queues

    25 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harvey Gesto supported this idea  ·  Sep 25, 2024

11. incoming call waiting for call queues

    7 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Harvey Gesto supported this idea  ·  Jun 27, 2024

12. I have multiple company numbers. I need to be able to toggle between all the numbers without having to log out and in each time

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Harvey Gesto supported this idea  ·  Jun 25, 2024

13. IVR prompts

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Harvey Gesto supported this idea  ·  Jun 25, 2024