Settings and activity

60 results found

1. Determine the phone numbers from Abandoned calls from Analytics Report

   14 votes

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   Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Jul 10, 2024

2. Performance report refresh rate

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   11 votes

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Jul 10, 2024

3. Table on the performance reports should be filtered when selecting site

   8 votes

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   Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Jul 10, 2024

4. Agent Activity Report

   29 votes

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   Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Jul 10, 2024

5. Emojis Report

   2 votes

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Jul 10, 2024

6. Detailed report of abandoned calls in a call queue in analytics

   37 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Jul 10, 2024

7. Hourly Report on Analytics

   17 votes

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   Planned  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Jul 10, 2024

8. RC app report

   10 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Jul 10, 2024

9. Report that shows voicemails and missed calls

   19 votes

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   1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Jul 10, 2024

10. Add Label as a selectable Column to Company Numbers Report

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    8 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

11. automated report

    2 votes

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    0 comments  ·  Analytics & Reporting  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

12. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    52 votes

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    7 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

13. Missed call report that shows all available users at the time of the missed call.

    45 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

14. Generate a report on a date range but only on specific time of the day

    45 votes

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    7 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

15. Analytics report for IVR key presses

    106 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

16. run user status report

    55 votes

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    Under Review  ·  12 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

17. Analytics regarding Text Messaging/SMS

    328 votes

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    44 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

    SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

    Julie supported this idea  ·  Jul 10, 2024

18. Fax report

    30 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

19. Need ability to drill down a report in Business Analytics by Site and then Department

    13 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

20. Show the park location in a deskphone.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Julie shared this idea  ·  Jun 6, 2024