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2 votes
Dave
supported this idea
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128 votes
An error occurred while saving the comment An error occurred while saving the comment Dave
commented
Note - this is similar to https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48083336-add-an-audio-tone-for-calls-being-transferred
My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call ends and when the transferred call begins. I request the option for a beep or short tone between the two calls for physical desk phones (e.g. Polycom VVX450) as well as any RingCentral apps.
This idea was already submitted and is in the works to be deployed in RingCetral apps in Q3 2024 (link above). However according to a tech support agent - that idea is ONLY being deployed in the RC apps. The agent said a new idea specific for physical desk phones would need to be submitted separately - hence this post.
Dave
supported this idea
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According to a RingCentral tech support agent - this is being worked on and planned to be added to the RC apps only (not desk phones) in Q3 2024. The agent said that if you are interested in this being added to physical desk phones a separate idea would need to be submitted.
I've added a new idea specific to desk phones, please vote on it here: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48559631-add-an-audio-tone-for-calls-being-transferred-de