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6 results found

  1. Real time agent analytics for when they are engaged in a digital interaction

    18 votes

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    New  ·  2 comments  ·  RingCX » Digital experience  ·  Admin →
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    Eric commented  · 

    To add to this, the real-time analytics for agents does not show the supervisors when agents are on chat. Their status will continue to say available. This is particularly frustrating when the supervisors show queued calls but agents are in available state via a digital interaction such as chat.

    The real-time agent reports MUST show ENGAGED when agents are engaged in digital interactions.

    Eric supported this idea  · 

  2. Update RingCX Agent for ALL Interaction Types

    56 votes

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    Under Review  ·  3 comments  ·  RingCX » Digital experience  ·  Admin →
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    Eric supported this idea  · 

  3. Caller ID number change to another user's extension phone number

    14 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Eric supported this idea  · 

  4. Fix defect related to use of CTRL/SHIFT/ALT keys when accessing a fullscreen RDP session on a shared screen in RC meeting

    11 votes

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    New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Eric supported this idea  · 

  5. Display assigned extension number on phone screen

    39 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Eric commented  · 

    This has to be fixed. Customers I am working with as a CDP are LIVID with this limitation.

    Eric supported this idea  · 

  6. RingCentral app not to overwrite presence set through admin portal

    16 votes

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    4 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Eric supported this idea  · 
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    Eric commented  · 

    This absolutely must be fixed. I have a customer who is quite irritated that our previously configured phone buttons are being overridden.

    Fix this now!