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RingCentral app not to overwrite presence set through admin portal

RingCentral App HUD apparently overwrites the setup we have programmed on the user presence via Admin Portal.

Ideally, the new added extension on the HUD should be assigned to the next available key and not overwrite the previous configuration. We need to have an option on the RingCentral app to manually assign the users to the available keys.

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Niko shared this idea  ·   ·  Report…  ·  Admin →
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  • Steve commented  ·   ·  Report

    Anytime you change your HUD, it rearranges all your programmed key assignments on your physical phone (such as Park Locations) to where they don't even show up anymore to use. This should be listed as a bug fix and not a feature request.