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RingCentral app not to overwrite presence set through admin portal

RingCentral App HUD apparently overwrites the setup we have programmed on the user presence via Admin Portal.

Ideally, the new added extension on the HUD should be assigned to the next available key and not overwrite the previous configuration. We need to have an option on the RingCentral app to manually assign the users to the available keys.

15 votes
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  • Scott commented  ·   ·  Report

    Please help with this issue. This needs to be fixed.

  • Hunter commented  ·   ·  Report

    Can this please be fixed as we have numerous customers ask about this issue with no answer.

  • Eric commented  ·   ·  Report

    This absolutely must be fixed. I have a customer who is quite irritated that our previously configured phone buttons are being overridden.

    Fix this now!

  • Spare3 VM only commented  ·   ·  Report

    Anytime you change your HUD, it rearranges all your programmed key assignments on your physical phone (such as Park Locations) to where they don't even show up anymore to use. This should be listed as a bug fix and not a feature request.