Settings and activity
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132 votes
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4 votes
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commented
I wholeheartedly agree with this idea. Honestly this shouldn't even be an idea, it should be implemented in any enterprise system. Surprised and honestly disturbed that this isn't already part of the RingCentral Suite. Detailed analytics of which international calls is a must and it shouldn't even be that hard to implement. Between this and missing any kind of analytics for Toll free numbers , RingCentral is really dropping the ball.
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12 votes
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commented
I agree with this idea. Honestly this shouldn't even be an idea, it should be implemented in any enterprise system. Surprised this isn't already part of the RingCentral Suite. Detailed analytics of which who is making what international calls are vital to any company.
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5 votes
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commented
I agree with this idea. Honestly this shouldn't even be an idea, it should be implemented in any enterprise system. Surprised this isn't already part of the RingCentral Suite. Detailed analytics of which specific toll free numbers are in use are vital.
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86 votes
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commented
As someone who works for a large Financial Institution who just migrated to RingCentral, this is beginning to be one our our team's largest complaints. Very frustrating to see this has been brought up for over 10 years with no viable solution to make everyone's work life easier. As the Admin for the phone system for our institution, my largest complaint is how RingCentral has tried "reinventing" the wheel on many of it's features (not just this one), instead of sticking with the tried and true features of legacy PBX phone systems. Please take a look at providing a fix for this. Even a simple checkbox on the Call Queue settings to choose what the "ignore" button does would be wonderful.
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Really need this for our organization as well. Not very impressed that this basic functionality is not here and that it has been requested for 6 + years on other Ideas. I feel like RingCentral needs to do a better job of tracking and merging duplicate Ideas and start taking these more seriously. Really considering not renewing based on this.