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Settings and activity

40 results found

  1. Mandatory Queue Selection & Disable Preselected Queues for Agents

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Ernest shared this idea  · 

  2. Enable TAS Bypass Support for PureCloud Integrations

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Admin →
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    Ernest shared this idea  · 

  3. Block Incoming caller ID

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ernest shared this idea  · 

  4. Add Ability to Remotely Configure Park Button / DSS Key for Polycom VVX450 via RingCentral Admin Portal

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  5. Add the ability to include and download MAC addresses in the User List report, alongside existing user information.

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Agent rank

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Ernest shared this idea  · 

  7. Agent Ranking for RIngCX

    1 vote

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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    Ernest shared this idea  · 

  8. Enable DND Sync for the Yealink Phone Model Yealink T54w

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Ernest shared this idea  · 

  9. Improved Handling of iOS/Android Call Screening in Predictive Dialer with Enhanced Voicemail Detection Profiles

    3 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Ernest shared this idea  · 

  10. DSCP for RCV

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ernest shared this idea  · 

  11. User level option to delete Team on RC app

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ernest shared this idea  · 

  12. The customer wanted the option to change the Inbound call detail information in the RingCX|Agent application from DNIS to Caller ID Name.

    7 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ernest supported this idea  · 

  13. Granular Control for the RingCentral for Teams Embedded App

    3 votes

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    Needs More Information  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Ernest supported this idea  · 

  14. Org-Wide SMS Number Block

    36 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  15. Removing an agent from agent group

    2 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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  16. standard Android Push Notifications (via Firebase Cloud Messaging - FCM)

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ernest shared this idea  · 

  17. automatically detect RoboCalls

    5 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Ernest shared this idea  · 

  18. Allow 911 notification email/SMS recipients to be specified by location

    52 votes

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    Planned  ·  19 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Ernest supported this idea  · 

  19. Access Analytics Reports and Call Queue Admin without changing the role and permission

    10 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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  20. Add support for virtual cards (*.vcf) files

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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