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717 votes
SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.
I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.
Andrew supported this idea ·
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16 votes
Andrew supported this idea ·
iMessage is a proprietary Apple product and will never work with any other system due to Apple's anti-consumer and anti-competitive nature.