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Group Text Messaging

I am on the phone with Ring Central customer service right now and he is guiding me through posting this.Ring Central is false advertising that it has Group Text Messaging. The customer service rep confirmed with senior tech support that it's not true. A Ring Central user can start a group text message; however, responses from non-Ring Central phone numbers don't come back into the group, they come back individually. Which defeats the purpose. The purpose of group text messages is to keep all group members on the same page so all sent and received messages need to be held in that same thread, never individually. Otherwise we'd just send individual texts.So saying Ring Central offers group text messaging is false advertising and scamming people.The group text messages need to be able to be sent and received by non-Ring Central phone numbers in a group.

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Erika shared this idea  ·   ·  Report…  ·  Admin →
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  • Noe commented  ·   ·  Report

    We need this update, we usually send text notifications to clients but have to use a different platform.

  • Greg commented  ·   ·  Report

    I know this is under review in another Idea, but it shouldn't take 2 years to make that change! There should be a way to send bulk texts to groups of more than ten. Also, there should be a way to respond to a group that has been texted a message without having to retype all ten numbers a second time

  • Annet commented  ·   ·  Report

    I would like to be able to send text messages to more that 10 people at once

  • Vanessa commented  ·   ·  Report

    Created a group SMS. Sending to the group text works. When an external number replies to the sent SMS to the group, the RingCentral user will receive the response in an individual conversation. Currently, only RingCentral users can respond to the group text message and be part of the thread.

  • Augusto Jesus commented  ·   ·  Report

    Feature request from Telus:
    Group text:messages for more than 10 people

    ** Business Connect unified app
    ** Version: 21.1.30.444
    ** windows 10

    Steps to reproduce:
    ** open Business Connect unified app
    - click on phone icon
    - click on text and start to add 10 recipients
    - Group text messaging only allows 10 recipients / contacts
    - 11th recipient cant be added on group > Feature requesthttps://support.ringcentral.com/article/Send-Group-Text-Messages-with-RingCentral-Mobile-App-for-Android-and-iOS.html

    https://support.ringcentral.com/article/send-group-text-message-ringcentral-app.html