Settings and activity
10 results found
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25 votes
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Eric
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3 votesEric
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178 votesNeeds More Information ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later…An error occurred while saving the comment Eric
commented
We are able to transfer from the 6930 and 6940 phones and retain caller ID, however when we use the M695 expansion module to transfer the caller id is lost and it shows that the receptionist is calling. The M695 firmware must need updated.
Eric
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2 votesEric
supported this idea
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5 votes
An error occurred while saving the comment Eric
commented
We are able to transfer from the 6930 and 6940 phones and retain caller ID, however when we use the M695 expansion module to transfer the caller id is lost and it shows that the receptionist is calling. The M695 firmware must need updated.
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16 votes
An error occurred while saving the comment Eric
commented
This appears to be fixed on the 6900 series phones but the Mitel M695 expansion box won't transfer the caller id correctly still.
Eric
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7 votesEric
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161 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!
Eric
supported this idea
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An error occurred while saving the comment Eric
commented
@Jessica Hernandez we are past "Coming June 2024!" and the Mitel 6930 and 6940 phones DND button still do not sync with the Ring Central App DND setting. Turning on the DND on the phone does not show that the user is on DND for anyone in the company.
What is the status on this update now? -
20 votesEric
supported this idea
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An error occurred while saving the comment Eric
commented
The presence works if the user turns DND on from the App, but if they press the DND button on their phone the DND presence doesn't show for anyone on their phones or in the app.
The App DND setting and phone DND button should sync so the presence is shown the same in both. -
1 voteEric
shared this idea
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Come on Ring Central, you forced many of us to switch from Mitel to your platform, at least have the decency to enable most if not all of the Mitel phone features into your platform. One of the long list of things that no longer work on the phones now that we've switched to Ring Central.